Food & Beverage Manager

Description Food & Beverage Manager Highlands Dining | Sunnyside – Harrisonburg Reports to: Dining Services Director | FLSA: Exempt Starting pay will vary based on job-related skills, experience, and qualifications Description The Food & Beverage Manager directs and manages the daily operations of Highlands Dining Services. This position oversees purchasing, catering, staffing, scheduling, training, and dining operations while ensuring a high-quality dining experience for residents, guests, and staff. The Food & Beverage Manager is responsible for maintaining operational efficiency and customer satisfaction while managing departmental performance within established budget guidelines. Our Culture Mission: Inspiring a Spirit of Community and Well-Being Our SHINE values guide the way we serve our residents, guests, and one another: Service before Self Hospitality with Heart Inspiring Excellence in Each Other Nothing Less than the Best Enjoy Your Journey What You'll Do Dining Operations & Customer Service Direct daily dining operations and establish goals for assigned dining venues. Ensure high-quality food, service, and customer satisfaction. Respond professionally to resident and customer needs, questions, and concerns. Food Safety & Compliance Ensure compliance with food safety, sanitation, Health Department, and ABC requirements. Maintain policies and procedures related to food safety and sanitation. Coordinate alcohol orders for catering and special events. Budget, Purchasing & Inventory Prepare and administer operational budgets. Monitor weekly cost-control reports and maintain expenses within budget. Manage purchasing and inventory procedures. Complete weekly physical inventories and annual inventory counts. Develop and maintain annual capital expenditure plans and budgets. Menu & Quality Management Create and maintain menu cycles incorporating nutrition principles, resident preferences, and regional food selections. Review menu cycles at least twice annually. Oversee recipe standardization, portion control, food costs, production records, and waste reduction. Monitor resident satisfaction and make adjustments as needed. Catering & Facilities Coordinate, plan, and supervise catering events. Ensure events are professionally executed and meet customer satisfaction expectations. Oversee kitchen equipment maintenance, preventative maintenance and necessary repairs. Staffing & Team Leadership Schedule, direct, and oversee department staff. Maintain appropriate staffing levels with qualified and properly trained employees. Recruit and select qualified candidates. Conduct orientation and training for new hires. Review and approve employee time records. Provide coaching, counseling, and corrective action as necessary. Conduct monthly employee meetings and communicate operational updates. Communication & Continuous Improvement Maintain positive relationships with residents, and respond to concerns in a timely manner. Coordinate interdepartmental work and maintain effective working relationships. Identify and implement ideas that improve Highlands Dining operations. Attend industry conferences, trade shows, and other opportunities to stay informed of emerging trends and best practices. Attend a minimum of two food industry conferences or trade shows annually. Requirements Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred, or an equivalent combination of education and experience. Minimum of two (2) years of supervisory experience , preferably in the food service industry. Ability to serve as an ABC Manager as required. Knowledge of basic nutrition principles and menu planning. Knowledge of food safety, sanitation, ABC laws and regulations, food preparation methods, housekeeping practices and food service techniques. Strong customer service, organisational, leadership and employee relations skills. Proficiency with personal computers and office equipment. Working knowledge of Microsoft Office applications including Word, Excel, Publisher, and PowerPoint. Physical Demands Lift, carry, push, pull or otherwise move equipment, supplies and materials weighing up to 50 pounds . Utilize proper lifting and material-handling techniques. Walk, stand, bend and move throughout the campus for periods of up to eight hours or longer as required by operational needs or special events. In addition to a rewarding career opportunity, we offer an excellent benefits package, including Personal Leave Paid Sick Leave Paid Vacation Leave Paid Holidays Choice of 3 Medical Plans, Including an HSA Option Prescription Drug Coverage Dental Coverage Vision Coverage Company Paid Life Insurance Company Paid Short-term Disability Insurance Company Paid Long-term Disability Insurance Flexible Spending Account 401(k) Plan with Company Match Supplemental Life, Accident & Cancer Insurance Tuition Assistance Uniform Reimbursement License Reimbursement MD Ortho – Free Telemedicine & Direct Orthopedic Services Garner Health – Expert Doctor Matching & Healthcare Savings Free membership to our on‑site wellness center On‑Site Credit Union On‑Site Hair Salon On‑Site Massage Therapy & Esthetician Services Discounted Movie Tickets Employee Emergency Relief Fund Employee Assistance Program #J-18808-Ljbffr