Collision Customer Service Representative

Job Description

Job Description

Join Keeler Collision of Ridgefield as a Customer Service Representative!

Work Schedule: Monday - Friday 7:30am to 5pm

Hourly Range: Based on experience

At Keeler Collision, we provide quality customer service to drivers involved in an accident or incident. This service representative and receptionist position will be responsible to coordinate with customers, insurance companies, and rental car companies. Luxury automotive dealership or collision center experience is a strong plus.

Responsibilities

• Greet and assist customers both in-person and over the phone, addressing their inquiries and concerns promptly and professionally
• Follow up on insurance claims, and facilitate communication between customers and repair technicians.
• Maintain and organize files, records, and documentation related to repairs, inventory, and customer interactions.
• Organize and schedule consultations and appointments, ensuring efficient workflow and timely service
• Oversee daily office operations and ensure smooth functioning of the administrative processes
• Process invoices, payments, and billing, and manage accounts receivable/payable.

Skills :

• Proficient in CCC preferred
• Excellent organizational and multitasking abilities
• Strong communication skills, both written and verbal
• Professional and team player attitude

Requirements :

• Valid driver’s license
• Reliable transportation to and from work

Keeler Collision Employment Benefits:

• Medical/Dental/Vision Coverage
• Paid Vacation/Sick/Personal Time
• 401K Plan with Employer Contribution

---All inquiries will be kept confidential.---

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