Program Supervisor

Job Description

Job Description

Position Summary:

The Supervisor, Academy & Adult Services oversees the day-to-day operations of The Academy and Adult Services programs at Tommy Nobis Center, which deliver vocational training, education, and employment support services for young adults and adults with disabilities.

This is a leadership role that manages daily service delivery — initially provided in a classroom environment with transition to community-based internships and employment with wrap-around support services to retain employment — and supervises the team of Employment Specialists, the Academy Instructor, and a Paraprofessional. This role is also responsible for coordinating services with participants, families, and staff.

Essential Duties and Responsibilities:

1. Oversees the daily operations of the Academy and Adult Services programs delivered on-site and within the community, from time of application/acceptance/referral to successful employment placement, and 90-days to 6-months post-employment coaching.

2. Responsible for delivery of services and day-to-day scheduling of the Employment Specialists, Instructor, and Paraprofessional to ensure services are provided at the highest level of quality.

3. Responsible for acquiring service authorization and maintaining adequate reporting records for each participant receiving authorized services.

4. Ensures participant case notes and monthly status reports are prepared and submitted timely by the Instructor, Employment Specialists, and Paraprofessional, utilizing Vertex to report and record documentation of services delivered for billing purposes.

5. Stewards excellent customer service and positive, productive relationships with community partners, i.e., participants, parents, and GVRA

6. Responsible for day-to-day management of staff including timecard entries, approving employee payroll and mileage, and annual performance evaluations.

7. Supports the monthly billing process by coordinating with the Programs Manager, Accounting, and program staff to ensure services are properly authorized and billed accurately and timely.

8. Assists in creating and sustaining a positive Academy culture, Alumni Network, and participant

experience.

9. Maintains accurate records for data metrics and demographic tracking.

10. Educates the community regarding the Academy and Adult Services programs.

11. Is a cultural ambassador for the organization fostering an environment of trust, alignment, transparency, and accountability.

12. Communicates and interacts effectively and professionally with co-workers, management, customers, etc.

Qualifications

Education / Experience:

* Bachelor's Degree in education, special education, rehabilitation, sociology, behavioral sciences or business administration or related field.

* 1-2 years in a supervisory role, preferred.

* Experience with curriculum delivery.

* Experience teaching or working with individuals with disabilities preferred.

Other Qualifications or Requirements:

* Mission driven, guided by core values and a pleasure to work with.

* High customer service orientation.

* Results oriented with ability to meet assigned deadlines.

* Must be highly organized, accurate in completing work assignments.

* Strong oral & written communication skills.

* Ability to maintain confidentiality with assigned duties.

* Possesses a working knowledge of Windows environment in Word, Excel, PowerPoint, and Canva.

* General knowledge of other office equipment such as copiers, scanners, etc.

* Must pass a drug screen and background check.

* Eligibility to work in the United States.

Prior Experience Desirable:

* Experience working with transition-age youth or adults with disabilities.

* Delivery of job readiness skills training.

* Developing programmatic marketing materials.

Core Competencies:

Customer Focus Builds and maintains customer satisfaction with internal and external customers, students and parents.

Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks.

Teamwork Promotes cooperation and commitment within and across teams to achieve goals and deliverables.

Speaking Conveys ideas and facts orally using language the audience will best understand.

Writing Conveys ideas and facts in writing using language the reader will best understand.

Special Skills/Abilities:

Written Communication Strong written skills are required to create and prepare professional quality documentation and to effectively communicate with a broad range of individuals.

Analytical Strong ability to review statistical information in order to create reports, show changes, validate any deficiencies, and to establish improvement goals.

Oral Communication Ability to communicate and present information informally and formally to candidates for employment, new hires, program participants, employees and other professional groups.

Organizational Ability to organize data and assigned work tasks for maximum effectiveness.

Equipment Knowledge of computers.

Declaration:

This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. It is the philosophy of Tommy Nobis Center to provide a safe work environment according to Tommy Nobis Center' policies, compliance agencies and other safety guidelines. Employees are required to attend all safety training sessions and drills.