Clinical Services Manager (RN)

Clinical Services Manager (RN)

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants' homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission-driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults.

The Clinical Services Manager (CSM) is a key leadership role within the Habitat Health PACE Center, responsible for overseeing the nursing and clinic teams to ensure high-quality, participant-centered care. Reporting to the Center Executive Director, the Clinical Services Manager oversees clinic operations and outcomes while providing guidance and support to RNs in their case management responsibilities and their work as members of the interdisciplinary team (IDT). This role partners closely with the Center Manager/Director to ensure the overall success of the Center. Depending on Center census and structure, the Clinical Services Manager may also oversee additional members of the IDT.

Core Responsibilities & Expectations for the Role

• Provide clinical leadership and oversight to members of the Interdisciplinary Team (IDT) and clinic staff, ensuring high-quality, participant-centered care.
• Ensure clinical competency of direct reports through skills checks, coaching, mentoring, performance management, and ongoing professional development.
• Lead onboarding, training, and continuing education for nursing and clinic team members to maintain high standards of care and regulatory compliance.
• Monitor and ensure adherence to clinic and IDT service level agreements (SLAs), regulatory timelines, and documentation requirements.
• Oversee care transitions across settings (hospital, skilled nursing facility, home, etc.), coordinating with the clinical team, Medical Director, and other center leaders to ensure continuity and safety.
• Drive achievement of key performance indicators (KPIs) through effective planning, workflow optimization, participation in weekly tactical and monthly operating reviews, and provide support with quality initiatives for the Center.
• Maintain compliance with PACE, DHCS, and CMS regulations for audit readiness of the clinic, med room, and lab room; including audit preparation, monitoring areas of non-compliance, and implementing corrective action plans.
• Support clinic operations by addressing staffing needs, workflow issues, and operational barriers, escalating when appropriate.
• Provide direct clinical care as needed, including triage, emergency response, wound care, medication and vaccine administration, home care support, and participant education.
• Perform other related duties as assigned to ensure smooth clinic and Center operations.

Required Qualifications

• Active and unrestricted Registered Nurse (RN) license in the state of practice.
• Three (3) to five (5) years of clinical leadership experience, with demonstrated ability to lead teams and drive performance across multiple workflows.
• Proven ability to supervise and develop clinical staff, including nurses, medical assistants, and frontline supervisors.
• Strong decision-making and prioritization skills, with experience implementing scalable processes in a fast-paced clinical environment.
• Advanced communication and relationship-building skills, with the ability to build trust, foster accountability, and collaborate effectively across interdisciplinary teams.
• Experience working with complex geriatric populations, including individuals with multiple chronic conditions, functional limitations, and behavioral health needs.
• Knowledge of clinical quality standards, regulatory requirements, and compliance expectations relevant to PACE or similar value-based care models.
• Certified in CPR/BLS.
• Aligns with our purpose and our values, and is excited about living those out in daily practice
• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement
• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice to have

• Bachelor's Degree in relevant field
• Experience supporting or overseeing care coordination, case management, or interdisciplinary team (IDT) processes preferred.
• Bilingual Spanish/English or Cantonese/English preferred, other language abilities are also a plus

Essential Functions & Physical Requirements

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team members in this role may be expected to:

• Work in healthcare, administrative, community, or remote environments, depending on role needs.
• Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.
• Remain stationary and/or move about for extended periods, consistent with job duties.
• Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems).
• Travel between work sites or community locations as needed.
• Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.
• Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities.
• Lift, carry, push, or pull supplies, equipment, or materials typically up to 2550 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities.

Compensation

The anticipated base salary range for this position is $139,000 - $163,000 and is eligible for a 10% annual bonus. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs. In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship,