Service Writer/Advisor

Service Writer/AdvisorMercedes-Benz of Monterey - Monterey, CA 93940Salary Range $45,000.00 - $175,000.00 Base+Commission/year Position Type Full TimeMercedes-Benz of Monterey is currently seeking a talented and experienced Service Writer/Advisor to be part of our All Star team!This is a rare opportunity to join our progressive, client focused organization as we prepare for our expansion.At Mercedes-Benz of Monterey, our culture is driven by the belief that exceptional client service is paramount to our success. We literally believe we earn our business one client at a time by building relationships that are sincere, long lasting and can endure the test of time.Key Responsibilities:Coordinate and manage internal repair orders for dealership-owned vehicles.Communicate effectively with technicians and other departments to ensure timely completion of repairs.Maintain detailed and accurate records of work performed, parts used, and time allocated.Ensure all warranty and internal work is compliant with OEM guidelines and documentation standards.Track vehicle movement through service processes and follow up on delays or parts availability.Qualifications:Exceptional attention to detail.Strong organizational skills with the ability to manage multiple tasks simultaneously.Self-motivated with the ability to work independently and prioritize workload.Analytical mindset with the ability to interpret data and address challenges accordingly.Excellent communication and interpersonal skills.Experience with dealership management systems (CDK) preferred.Previous experience in a dealership service setting a plus.