IT Support Specialist

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Client Overview:

Our client is a global organization with a collaborative environment and close-knit IT team supporting employees across multiple locations. They are currently looking to add an IT Support Specialist to their team.

Salary/Hourly Rate:

$25/hr
$63k - $70k upon conversion

Position Overview:

Our client is seeking an IT Support Specialist for a 6-month contract-to-hire opportunity providing first-level technical support to users across multiple locations. This individual will support daily IT operations across hardware, software, mobile devices, user accounts, and meeting technology, with a strong emphasis on customer service.

Responsibilities of the IT Support Specialist:

• Provide first-level technical support to end users.
• Troubleshoot laptops, printers, mobile devices, software, accounts, and peripherals.
• Manage user accounts and assist with access-related issues.
• Support new hire onboarding and employee offboarding.
• Configure and troubleshoot laptops, docking stations, monitors, and other hardware.
• Support AV technology for meetings and conference rooms.
• Document technical issues, resolutions, and standard processes.
• Identify recurring issues and assist with implementing solutions.
• Assist the IT team with various projects and initiatives.

Required Experience/Skills for the IT Support Specialist:

• 2 - 3 years of hands-on IT, Help Desk, or Desktop Support experience.
• Strong Windows 10/11, Active Directory, and Microsoft 365 experience.
• Experience supporting macOS and iOS/Android devices.
• Experience troubleshooting laptops, docking stations, monitors, printers, and other peripherals.
• Understanding of TCP/IP and general networking concepts.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and manage multiple requests.

Preferred Experience/Skills for the IT Support Specialist:

• Experience with PowerShell and/or VBScript.
• Experience supporting Microsoft Teams and Zoom.
• Experience using Zendesk.
• Knowledge of Group Policy, WSUS, and WDS.
• Experience supporting Lenovo products.
• Experience with Box, Smartsheet, and Adobe applications.
• AV and meeting technology support experience.
• Experience supporting users across multiple locations.
• Microsoft or other technical certifications.

Education Requirements:

• Associate's degree or additional education in a technical field is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
• Comprehensive benefits offered upon successful conversion to permanent employment.

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO