Client Account Management Senior Manager - - Content Automation and Generative AI

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: You are: The Client Account Management Senior Manager is a trusted client advisor responsible for managing day-to-day client relationships, driving strategic initiatives, and supporting the delivery of innovative content and marketing solutions. This role combines client account leadership with expertise in Content Automation and Generative AI, helping clients identify opportunities to improve content operations, accelerate marketing outcomes, and create business value through emerging technologies. The work: Client Service

• Manage and strengthen day-to-day client relationships across assigned accounts and initiatives.
• Develop a strong understanding of client business objectives, challenges, and opportunities.
• Partner with account leadership to identify and support growth opportunities within existing client relationships.
• Act as the primary liaison between clients and internal teams to ensure alignment and successful execution.
• Help translate client needs into actionable briefs, plans, and workstreams.
• Ensure integrated collaboration across strategy, creative, technology, and delivery teams.
• Proactively identify risks, issues, and opportunities and drive appropriate resolution.

Creative & Strategic

• Contribute to the development of strategic recommendations and creative solutions that address client business goals.
• Partner with strategy, creative, and delivery teams to develop integrated client solutions.
• Review briefs and work products to ensure alignment with client objectives and campaign goals.
• Bring industry insights, trends, and innovative thinking to client engagements.
• Support the presentation of recommendations, concepts, and solutions to clients and leadership stakeholders.
• Participate in research, analysis, and solution development activities as needed.

Content Automation and GenAI – Consulting and Delivery

• Maintain strong knowledge of Generative AI platforms, content technologies, and automation capabilities.
• Evaluate and compare leading AI and content ecosystem technologies, including OpenAI, Gemini, M365 Copilot, Adobe Firefly, Adobe Workfront, AEM, Writer, and related solutions.
• Assess client challenges and identify opportunities where AI-enabled solutions can improve efficiency, effectiveness, quality, or scale.
• Translate AI concepts into practical, business-focused recommendations for client stakeholders.
• Support the design and delivery of GenAI proof of concepts, pilot programs, and transformation initiatives.
• Facilitate discussions regarding AI adoption, governance, risks, and implementation considerations.
• Stay informed on emerging AI trends and innovations and share insights with clients and internal teams.

Mobilize appropriate resources

• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with client account and account management team leadership

Plan, deliver and execute project(s) and program(s)

• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

Team Management

• Responsible for managing, developing and the day-to-day pastoral care of your account team
• Ensure your team are pinned down on the day-to-day basics. Ultimately accountable for:
• The effective & organized management of client feedback to agency, and creative/strategic push back to client
• Managing the client from briefing, strategy, creative to execution & evaluation of the campaign
• All client meetings: ensure agendas are issued and accurate contact reports are produced
• Weekly status meetings (both client & internal)
• Ensuring all client meetings (including calls) have a follow-up contact report
• Ensuring the highest quality and standard of all deliverables

Here’s what you’ll need:

• Minimum 10 years of experience in account management, account planning, advertising, communications or marketing
• Minimum 5 years of experience in digital marketing agency or client-side experience managing complex relationships and delivering multi-channel experiences
• Minimum 3 years of experience working in a matrix team environment delivering campaigns that could include CRM, communications, content marketing, cross-channel marketing programs including web development, mobile products, social

Bonus points if:

• Bachelor's degree or equivalent (minimum 12 years) work experience
• At least 9 years of digital marketing agency or client-side experience managing complex relationships
• Solid understanding of creative and production processes across channels
• CRM expertise and proficient understanding of how to integrate CRM into emerging channels
• Strong ability to understand insights and turn them into strategic plans
• Ability to independently manage multiple projects simultaneously
• Ability to inspire and lead teams by setting forth a vision for the account
• Ability to negotiate SOWs on behalf of the agency and manage scope with client
• Must possess ability to translate vision into tactical steps within a project

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/29/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $132,500 to $302,400 Colorado $132,500 to $261,300 Connecticut $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maine $112,900 to $222,500 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York $122,700 to $302,400 New Jersey $141,100 to $302,400 Ohio $122,700 to $241,900 Virginia $122,700 to $278,200 Washington $141,100 to $278,200 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on us.fitly.work or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.