Field Service Technician II

Field Service Technician II

Perform duties in the office and at field sites to start up or service all CDI equipment and to ensure that the product meets the project specifications and the expectations of the end user. This may include providing technical training on the unit, diagnosis of a problem, resolution of the problem, or identification of how (and who) to resolve it.

Key Responsibilities:

• Technical: Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction.
• Perform preventative maintenance, site surveys, replacement, and modifications as needed.
• Provide technical support to the customer.
• Deliver services as sold to end users of CDI HVAC equipment, including technical training in the safe and effective operation of the equipment.
• Keep current on all CDI products concerning installation, operation, maintenance, service, and repair.
• Keep abreast of changing technology in the industry and attend training as necessary to achieve technical competency on all CDI product lines.
• Assist in the development of standard O&M manuals for all current and new products, including troubleshooting guides.
• Diagnose and repair units using hand tools; follow blueprints or engineering specifications; inspect and maintain company tools and test equipment.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level Field Service Technicians or the Manager.
• Use company assets effectively, including travel expenses.
• Prepare travel authorization forms and expense reports.
• Provide direction and oversight to Field Service Technicians and Customer Service Assistant when the department manager is unavailable or at the Customer Service Manager's direction.
• Serve as the primary Customer Service consultant for other CDI departments when the department manager is unavailable or at the Customer Service Manager's direction.
• Coaches, mentors, and trains Field Service Technicians to diagnose and resolve field service issues with a high degree of accuracy.
• Contributes to analyzing and reviewing warranty trends.
• Under the department manager's direction, assists in yearly business planning for the customer service department.
• Perform other duties as assigned.
• Interpersonal: Manage customer-related issues on assigned projects to ensure the highest levels of customer satisfaction and meet overall project or task objectives.
• Provide backup telephone support to customers' technical needs when available and working at CDI headquarters.
• Provide leadership, coaching, and/or mentoring to Field Service Tech I.
• Conduct customer satisfaction follow-up calls.

Required Education & Qualifications:

• High school degree or equivalent.
• Electrical coursework or equivalent experience is highly desirable (mandatory, preferred).
• Associates degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning is desirable.
• Willing to travel and work independently in the field - willing to perform in a position that requires overnight travel up to 75% at times.
• Flexibility to work overtime/weekends as necessary.
• Positive interpersonal skills and attitude - to handle customer relations issues on the phone and in the field while installing or repairing units.
• Minimum of 2-4 years of experience in a Field Service Technician position, or similar work experience.

Why Choose Modine?

Health & Well-being: Day One Competitive health, dental & vision insurance coverage Employee Assistance Program After 90 days of continuous employment Maternity Leave (12 weeks at 100% pay) 8 weeks of short term disability leave paid at 100% 4 weeks of paid parental leave paid at 100% Paternity Leave (4 weeks at 100% pay)

Financial Benefits: 401k Retirement plan and company paid match Life Insurance Health Savings Account (HSA) with employer contribution Flexible Spending Accounts (FSA) Short Term Disability (company paid) Long Term Disability

Work-Life Balance: Competitive time-off policies Tuition Reimbursement

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.