Technical Client Services Lead Administrator

Job Description

Job Description

***This job is LOCAL to the Naples, FL area only***

We are growing! We are looking for skilled IT Systems Administrators to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits.

Position Description and Expectations

Every member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness!

Systems Administrators are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 5 year of direct experience, a Lead Systems Administrator can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a “break/fix” mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Lead Systems Administrator. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client’s aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more.

Responsibilities

• Daily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task Efforts
• Utilize Corporate Systems for Calendar Scheduling and Assignment Prioritization
• Documentation of Client IT Environments
• Documentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if Possible
• Provide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands Assistants
• Small to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project Manager
• Windows Server Deployment, Configuration, and Testing
• Performing Migration of Customer’s Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 Services
• Deploy, Configure, and Operate Azure Stack of Services
• Deploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access Points
• Configure Network Infrastructure for Microsoft Teams Deployments
• Deploy, and Configure Desktop Deployment Infrastructure (MDT)
• Deploy, Configure, and test Microsoft Identify and Security Solutions
• Local Server Deployment and Administration – Experience preferred with Windows Server
• Configure File, Print, and Other Services
• Access/Group/User/Policy Management
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Administration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc.
• Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on Scheduling
• Create, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and Systems
• Master Scripting of Repeatable Processes via Microsoft PowerShell
• Provide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and Quotations
• Proactively Take Ownership of Tasks and Follows Through to Ensure Complete Resolution
• Take Personal Responsibility for the Quality of Work They Perform or are Associated With
• Ability to Pay Close Attention to Detail while Performing Technically Complex Tasks
• Ability to Deal Effectively with Stressful Situations
• Work Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service Technicians
• Ability to Provide Accurate Time Estimates Internally and Externally
• Ability to Quickly Learn New Technologies
  • Use of Self-Study Materials
  • Hands-On Experience
  • Corporate Training Resources
• Ability to Articulate Technical Information Clearly and Simply to Non-Technical People

Knowledge, Skills, and Abilities

• Extensive Experience Required with Microsoft Windows Desktop
• Extensive Experience with Microsoft Server Operating Systems
• Extensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues
• Extensive Experience with Cisco Meraki Switches, Access Points, and Firewalls
• Extensive Experience with Supporting Clients on Remote Desktop Solutions
• Extensive Experience with Mobile Technologies, including Apple iOS and Google Android
• Extensive Experience with Microsoft Intune Mobile Device Management
• Extensive Experience with Microsoft 365 Desktop Applications
• Excellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and Vocabulary
• Preferred Experience as a User of ConnectWise Manage CMDB
• Preferred Experience as a User of ConnectWise Automate RMM

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an established and growing company, and we are looking to expand our team and services provided to our clients.

Company Description

We are an established and growing company, and we are looking to expand our team and services provided to our clients.