Customer Service Representative | Sales CEP

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Sales Corporate, Midwest City, OK, US 4 days ago Requisition ID: 1058 Customer Experience Professional | Customer Service Representative Full-Time | Onsite | Oklahoma City Area Join Century Martial Arts – A Leader Since 1976 Century Martial Arts has been serving martial artists, schools, and fitness enthusiasts worldwide for nearly 50 years. We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our growing team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you! Why You'll Love Working Here We offer a competitive benefits package and a supportive team environment, including: Medical, Dental & Vision Insurance 401(k) with Company Match Company-Paid Life Insurance Short-Term & Long-Term Disability Coverage Tuition Reimbursement Employee Product Discounts Paid Holidays Free Onsite Martial Arts Classes Onsite Fitness Facility Career Growth Opportunities Stable Company Celebrating Nearly 50 Years in Business Position Summary As a Customer Service Representative, you will provide exceptional support to customers through inbound phone calls, email, and account assistance. You will answer customer questions, process orders, resolve concerns, and help create a positive customer experience with every interaction. This position is ideal for individuals who enjoy helping customers, learning new systems, and working in a team-oriented environment. What You'll Do Answer high-volume inbound customer calls professionally and efficiently Assist customers with orders, product information, pricing, promotions, and shipping inquiries Update customer accounts accurately Resolve customer questions and concerns with professionalism and empathy Navigate multiple computer systems simultaneously Meet customer service and performance goals Maintain accurate documentation of customer interactions Support retail showroom operations as needed Occasionally make outbound customer follow-up calls Build positive relationships with customers through excellent service What We're Looking For Required Qualifications High School Diploma or GED Strong computer and data entry skills Excellent verbal and written communication skills Ability to multitask in a fast-paced environment Strong attention to detail and accuracy Dependable attendance and punctuality Positive attitude and team-oriented mindset Preferred Qualifications 6 months to 2 years of customer service experience Call center experience preferred Experience using Microsoft Outlook, Excel, and Windows-based systems Retail, customer support, customer care, or contact center experience Key Skills Customer Service Customer Support Call Center Operations Inbound Calls Order Processing Problem Solving Data Entry Active Listening Account Management Communication Skills Conflict Resolution Microsoft Office Time Management Multitasking Work Environment Fast-paced call center environment Frequent phone and customer interaction Team-oriented workplace Primarily seated position with regular computer use Schedule Full-Time 40 Hours Per Week Onsite Position Century Martial Arts is an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Century Martial Art Supply, LLC