Customer Service Assistant

Help Greensboro Get Where It's Going: Customer Service Assistant

Be the welcoming face of Greensboro Transit Agency and help connect residents to the people, places, and opportunities that matter most.

Connect People to Places. Provide Exceptional Service. Make a Difference.

The Greensboro Transit Agency (GTA) is seeking a dependable, customer-focused Customer Service Assistant to serve as a front-line representative for the agency. Every day, GTA helps residents get to work, school, medical appointments, shopping, community services, and other important destinations. As a Customer Service Assistant, you will play a direct role in helping people navigate the transit system and access the opportunities Greensboro has to offer.

This is more than a customer service position. It is an opportunity to make a difference through face-to-face service, problem-solving, communication, and accurate transaction processing.

If you enjoy working with people, solving problems, managing multiple priorities, and providing helpful information in a fast-paced environment, we want to hear from you.

Why You'll Love Working With Us

Your Service Helps Keep Greensboro Moving.

As a Customer Service Assistant, you will:

• Make a Difference Every Day – Help residents access transportation and connect to essential services and opportunities.
• Be the Face of GTA – Provide welcoming, professional, and helpful service to customers in person and by telephone.
• Build Valuable Skills – Develop experience in customer service, public communication, fare administration, technology, and transit operations.
• Serve a Diverse Community – Interact with customers from a variety of backgrounds, experiences, and needs.
• Solve Problems – Help customers navigate transit services and identify appropriate resources.
• Work as Part of a Team – Collaborate with GTA staff and community service partners.
• Grow Your Career – Build a foundation for advancement within transit, customer service, public service, and administrative operations.

About the Role

As a Customer Service Assistant, you will provide front-line customer service and administrative support for Greensboro Transit Agency operations. You will interact directly with members of the public, process transit fare payments, provide basic trip-planning assistance, answer customer questions, and help ensure customers receive accurate and timely information.

Key responsibilities include:

• Accepting and processing transit fare payments presented in person through the GTA UMO fare payment system.
• Providing face-to-face customer service and assistance to transit customers.
• Providing provisional trip-planning assistance and general guidance regarding GTA services.
• Answering and directing telephone calls received through the GTA main customer service line.
• Providing accurate and courteous information to customers regarding transit-related services.
• Preparing and mailing transit-related correspondence.
• Providing general transit-related guidance and assistance to Community Service Agency staff affiliated with GTA, as needed.
• Supporting the operation of the GTA photo ID office during advertised business hours.
• Accurately entering numeric and other information into applicable systems.
• Managing multiple customer service and administrative priorities while maintaining a high level of accuracy.
• Exercising sound judgment, initiative, and decision-making when responding to customer needs.
• Communicating effectively with customers and staff, both orally and in writing.
• Supporting a positive and welcoming customer experience at GTA.

Potential Career Path

The Customer Service Assistant position can provide a strong foundation for a career in public service, transit operations, customer experience, and administrative support.

Potential Career Progression

• Customer Service Assistant – Develop customer service, transit systems, communication, transaction processing, and administrative skills.
• Senior Customer Service / Lead Customer Service Role – Take on increased responsibility for customer service operations, training, problem-solving, and daily activities.
• Transit Operations or Administrative Support Role – Expand knowledge of transit operations, scheduling, customer experience, and agency administration.
• Transit Operations / Customer Service Supervisor – Supervise staff, oversee customer service activities, resolve complex issues, and support operational performance.
• Transit Management Opportunities – Advance into roles involving transit operations, customer experience, administration, or program management.

Career Skills You Can Build

• Customer service
• Public communication
• Conflict resolution
• Public speaking
• Transit operations
• Fare administration
• Payment processing
• Trip-planning assistance
• Microsoft Office
• Data entry and accuracy
• Problem-solving
• Administrative support
• Community engagement
• Teamwork and collaboration
• Public-sector service

We're looking for a people-focused, dependable, and adaptable professional who can remain composed in a busy customer service environment and provide accurate information to the public.

The ideal candidate is comfortable interacting with people face-to-face and by telephone, handling transactions, using technology, and managing multiple priorities with attention to detail.

This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act.

Qualifications

What You Bring

Minimum Qualifications:

• High School Diploma/GED with experience in a customer service or banking-related field involving extensive public contact.
• Valid driver's license.
• Experience using Microsoft Office software, including Excel, Word, PowerPoint, and Outlook.

Preferred Qualifications:

• Public speaking experience.
• Bilingual skills.

Your Impact

Every Trip Starts With a Connection.

For many Greensboro residents, public transit is more than a way to get from one location to another.

It can be the connection to:

A Job? An Education? A Doctor's Appointment? A Community Resource? A Family? An Opportunity

As a Customer Service Assistant, you help make those connections possible.

Your professionalism, patience, accuracy, and willingness to help can shape a customer's experience with Greensboro Transit Agency and with the City of Greensboro.

Ready to Lead?

Help Greensboro Get Where It's Going.

If you are passionate about helping people, providing excellent customer service, and being part of an organization that keeps Greensboro connected, this could be the opportunity for you.

Join the Greensboro Transit Agency as a Customer Service Assistant and become part of the team that helps residents connect to jobs, education, healthcare, services, and opportunities throughout the community.

Bring your customer service skills. Build your public-service career. Help keep Greensboro moving.

Apply today and become part of Greensboro Transit Agency!