CUSTOMER SERVICE SPECIALIST

EOE Statement Mohawk Mountain Ski Area, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, veteran status, or any other legally protected basis under federal, state or local laws, regulations or ordinances. Category Guest Services Description Mohawk is a family mountain committed to high quality customer service. As a customer service specialist, you are the face of the Mohawk staff, the first person a new customer will be interacting with. Customer service specialists take pride in being fully knowledgeable of all services Mohawk provides and being able to synthesize this information to help customers make the best purchasing decisions. Essential duties and responsibilities: Must be able to maintain a friendly and cheerful disposition in high-stress situations. Be able to multi-task and decisively solve problems under pressure. Greet customer in pleasant manner. Be knowledgeable of all Mohawk practices to explain them to novice customers. Cashiering duties, responsible for balancing drawer. Utilize computerized systems to deliver fast and efficient service to customers. Provide customers with information to make the best purchasing decision. Provide customers with quality customer service experience. Position Requirements Must be 18 years of age. Outgoing, pleasant, genial personality. Friendly and enthusiastic. Problem solving skills & critical thinking skills. Calm demeanor.Multi-tasking. Computer literate. Cashiering experience a plus. Special considerations: Must be available from approximately November-March. Must be available weekends and holidays throughout the season. Must be willing to sometimes work longer than specified shift. Must be willing to accept varied weekly work hours depending on weather, holidays, etc. Must be able to communicate effectively with customers. Must be a respectful, safe, team player. Wage Range $17.50-$22 Full-Time/Part-Time Seasonal Shift Various Shifts Position CUSTOMER SERVICE SPECIALIST Number of Openings 1 About the Organization For over 75 years, Mohawk Mountain has provided a classic New England ski and snowboard experience to generations of winter sports enthusiasts. Well known for its expertly made and maintained snow, Mohawk Mountain is also the birthplace of modern snowmaking. Mohawk Mountain, your first stop for a true mountain experience. This position is currently accepting applications. #J-18808-Ljbffr MOHAWK MOUNTAIN SKI AREA INC