Customer Service Support Specialists

RenXTech | People-Focused. Mission-Obsessed.At RenXTech, we're not just different, we're better. We handpick talent, ensuring every team member aligns with our mission and values. This selective approach means you’re surrounded by the best in the industry, working on impactful projects that match your skills and passion.Join us and experience a workplace that truly puts you first.Find out more: a wholly owned subsidiary of Buchanan & Edwards, is an Equal Opportunity Employer. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.To keep breaking barriers and redefining what's possible, we’re looking for candidates with the following exceptional technical capabilities:Seeking to build a team to perform support for a comprehensive suite of applications, which serve as the primary means of communication between Sponsor headquarters, offices, and industry partners. The message storage and retrieval systems enable searching, search term storage, role-based access control, advanced security controls to protect sensitive information and the administrative tools necessary to provision, manage, and dispose of sensitive account bins used to control access to families of protected documents and systems. The necessary support and services include systems administration and Tier 2 help desk support in a 24/7 environment. The Team will be merging with another team that currently provides Tier 1-3 support for other mission applications.Must be a U.S. CitizenMust have an Active TS/SCI clearance with PolygraphDemonstrated experience answering questions via emails, hotline, and tickets.Demonstrated experience answering users' inquiries regarding computer software and hardware operation to resolve problems.Demonstrated experience entering commands and observing system functioning to verify correct operations and detect errors.Demonstrated experience installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.Demonstrated experience overseeing the daily performance of computer systems.Demonstrated experience setting up equipment for employee use, performing or ensuring proper installation of communication, operating systems, and appropriate software.Demonstrated experience maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities.Demonstrated experience reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems and to provide technical assistance and support.Demonstrated experience monitoring events and performing corrective actions according to documentation.Demonstrated experience escalating incident reports to required groups and monitoring incidents.Direct Customer experience and tradecraft certificationsDemonstrated experience of making changes to databases by reviewing procedures found within Database Management System Manuals, or similar SOP documents.Demonstrated experience updating and communicating with users about the progress of problem remediation.Demonstrated experience participating in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location.Demonstrated experience of answering users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location.Website: and its wholly owned subsidiary RenXTech, are trusted partners to the national security community, delivering future-forward solutions and cutting-edge support across cyber, technical, analytical, intelligence, and mission operations. Headquartered in McLean, Virginia, we combine deep mission understanding with innovative technologies to help clients meet their most vital challenges. We are committed to providing equal employment opportunities in accordance with all applicable federal anti-discrimination laws. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.Please provide complete information. An incomplete application may affect your consideration for employment. #J-18808-Ljbffr BE / RenXTech