Lead Sales Representative at MMD Hollywood

Job Description

Job Description

MMD Hollywood is seeking a motivated and dependable Lead Sales Representative to join our team in Hollywood, CA. We are a fast-paced cannabis retail operation focused on delivering exceptional customer service, driving sales, and developing future leaders.

Location: 1515 N Cahuenga Blvd, Hollywood, CA

Compensation: $17.50–$24.50 per hour (including estimated gratuities)

Position Overview

The Lead Sales Representative serves as a key member of the leadership team and acts as a Supervisor-in-Training. In the absence of a Supervisor or Manager, the Lead helps oversee daily operations, supports staff performance, and ensures an exceptional customer experience. When management is present, the Lead works alongside the team in customer-facing roles while helping drive operational excellence and sales performance.

What You'll DoLeadership & Operations

• Support daily store operations and maintain a positive, productive work environment.
• Assist with staff deployment, break management, and cash drawer accountability.
• Lead by example through exceptional customer service and professional conduct.
• Communicate operational issues, safety concerns, and customer feedback to management.
• Help ensure compliance with all company policies, procedures, and state regulations.

Sales & Customer Experience

• Welcome and engage customers in a friendly, professional manner.
• Assess customer needs and provide knowledgeable product recommendations.
• Support team members in delivering outstanding service and achieving sales goals.
• Resolve customer concerns professionally and escalate issues when necessary.
• Help create a positive and memorable shopping experience for every guest.

Team Development

• Coach and support team members through feedback and on-the-job training.
• Reinforce company standards, expectations, and service procedures.
• Help motivate staff while promoting accountability and teamwork.

Store Standards

• Maintain a clean, organized, and fully stocked sales floor.
• Assist with merchandising, inventory organization, and visual displays.
• Follow all opening and closing procedures to protect employees, inventory, cash, and company assets.

Qualifications

• Minimum 1 year of supervisory or management experience in a retail environment .
• Strong leadership, communication, and customer service skills.
• Ability to work effectively in a fast-paced environment.
• Reliable attendance and professional appearance.
• Must be 21 years of age or older and able to work legally in the cannabis industry.

Physical Requirements

• Ability to stand and walk for extended periods (up to 8 hours).
• Ability to lift, move, and carry up to 20 pounds.
• Ability to perform repetitive motions including bending, reaching, and stocking merchandise.

Why Join MMD?

• Opportunities for advancement into Supervisor and Management positions.
• Fast-paced, team-oriented environment.
• Employee discounts.
• Competitive compensation with gratuity opportunities.
• The opportunity to help shape one of Hollywood's leading cannabis retail teams.

We are looking for individuals who lead by example, take initiative, and are passionate about delivering exceptional customer experiences.

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