Case Manager

Job Description

Job Description

Salary: $23-$25 an hour

Summary

Thisis a part- timepositionthatwill work as part of a team thatutilizesa Harm Reduction and Housing First Model toassistpeople who have experienced long-term homelessness by meeting them where they are with housing as a primary focus. Team members will respond to each participants unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support in accessing community services to ensure stability in housing and integration in the community.The positionworksat several housing sites in Ramsey County.

This is a Part-time Position at 20-25 hours per week.Hours for this position areweekdays,flexible.

Responsibilities

Provide effective case management to program:

• Maintain a caseload of7-10participants.

• Complete intakes andassistwithtenancyapplication processwithnew participants.

• Meet weekly with participantswith at least one home visitper monthin theparticipant'sapartments.

• Partner with participants to developself-definedgoals focused on improving stability and achieving greater economic independence.

• Orient participants tothe programsservice policies/procedures and expectations.

• Offer regular andmeaningfulcontact with participants tomaintaintrust,assistin crisisprevention,and help meet individual needs.

• Support
  participants to connect withappropriate communityresources.

• Build relationships with property managers andfacilitatecommunication with participantsregardingongoing tenancy concerns, and property issues.

• Provide transportation andaccompanyresidents to appointments related to their goals.

• Provide flexible services during times that meet client needs.

Partner with participants for housing stability:

• Partnerwith participantsto addressbarriers to housing such aslack ofidentifyingdocuments,warrantclosures,evictionsand/or criminal record expungement, etc.

• Partner withindividualsto complete tenancy education to understand their lease as well astheir rights and responsibilities as a tenant.

• Partner with participants to obtain furniture and other necessary household items.

• Partner withparticipantsto address housekeepingand environmentalneeds.

• Partner with participants to prepare formoving on toindependent housing.

Partner with program participants to increase financial stability:

• Partnerwith participants toestablishand maintain eligibility forgovernment benefits such as Housing Support, MFIP, SSI,andhealth coverage.

• Partner with participants to connect with education, training, and/or employment.

• Partner with participants to improve financial health by developing realisticbudgets andspending plans.

Completeaccurateand thorough documentation and recordkeepingin a timely manner:

• Maintain individualelectronicClient Trackfiles, includingtimelydetailed case notes of each interaction.

• Understand andcomply withnecessary documentation forHousing Support.

• Maintain accurate records including employee time sheets, credit card,andmileagereimbursement.

Provide positive representation of SHS through public relations and networking:

• Communicate and coordinate services with all team members. Attend regular team meetingsas well asother required meetingsat the agency and community level.

• Interpretthe agencys mission and its programs effectively toconstituents.

• Attendandparticipateinprofessionaltraining,workshopsand site visits.

Commitment to racial equity and social justice:

• Work within and across agency departments to buildacultureof equity and antiracism.

• Evolve knowledge and strategy of equity and antiracism on an individual and team level.

• Participate in meetings,training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Demonstrate essential knowledge, abilities, and skills:

• Ability to take initiative, think critically, be flexible, and solution focused.

• Abilitytoworkverywellindependently,withexcellentskillsinteamworkandcollaboration.

• Abilitytoestablishandmaintaineffectiveworkingrelationshipswithinandoutsidetheorganization.

• Possessexcellentcomputerskills,withexperienceinOffice365,Word,Excel,andOutlook ;Demonstratethe abilitytolearnadditionalcomputerskills/programasnecessary.

• Abilitytomaintainconfidentiality.

• Abilitytopromoteaprofessionalworkenvironmentthatisaffirming,respectful,culturally competent, and rooted in anti-racist practice.

• Maintainappropriate professionalboundariesinallinteractionswithguests,volunteers,staffandthe public

Pleasenote,this job description is not designed to cover orcontaina comprehensive listing of activities, duties,or responsibilities that are required ofthis position. Duties,responsibilitiesand activities may change at any time with or without notice.Employeesmay provide back-up for other advocates during periods of absence or during times of increased workloads.

Job Requirements:

• Bachelors degree in human servicesand/orrelated field of studyORequivalent experience isrequired.

• Broad knowledge of housing resources.

• Drivers license andpersonal vehiclerequired.

Desired:

• Experience working with individuals who are homelessor havepersonalexperienceofhomelessness.

• Experience working with adults with mentalhealthand/or chemicalhealth concernsare strongly preferred.

Essential Physical Functions

• Must be able to read, write, hear, and speak at a proficient level of English, and communicate by phone,textand email.

• Must be able to moveaboutthe community and public places (such as apartmentbuildings) with awareness of personal safety.
  

• Must be able to lift items up to 25 pounds on an occasional basis.