Financial Center Manager II

At First Federal Bank; headquartered in Florida core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS

• Focus on developing and coaching staff in relationship management skills.
• Ensure staff is consistently updating and reviewing the customer profile.
• Jointly conduct periodic pre-call planning sessions with each team member.
• Perform staff observations of customer interactions including phone conversations and voice messages. 
• Conduct assigned coaching sessions with each team member monthly.
• Schedule time for team members to make onboarding and outreach calls monthly.
• Implements a culture of building the bank on relationships.
• Strong communication skills including speaking to small or large groups whether inside or outside the organization. 
• Able to multitask and work in a fast-paced environment; can cope with change and shift gears easily. 
• Responsible for managing multiple direct reports. 
• Manage Small Business Loan Portfolio
• Duties may vary due to location, and this list may not be all inclusive. 
• Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.
• Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace.
• This is a FLSA exempt position whose primary duty is managing their branch sales staff.
• Provides the best service to our customers with innovative and creative solutions.

EDUCATION AND EXPERIENCE

• Certification or higher secondary degree in a similar or related field of study
• 2 years previous retail bank management
• Extended hours sitting and performing computer tasks may be required
• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

E - Verify Employer