Retail Sales Supervisor, Sandro, Century City

Retail FT Sales Supervisor at SMCP

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

As a Sales Supervisor, you'll be at the forefront of creating outstanding client experience while mentoring and inspiring your team to achieve excellence. You'll build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service. Your passion for fashion and customer care will shine through as you style clients from head to toe, guiding them through a memorable shopping experience.

You'll be responsible for reinforcing our branded customer service experience and leading the team in executing our sales and service initiatives. This includes educating customers about our products, helping them find the perfect selections, and ensuring they have an exceptional experience that keeps them coming back. You will also play a key role in creating a seamless operational flow, assisting with back-of-house processes, and contributing to the overall efficiency of the store.

In addition to driving sales and customer loyalty, you'll mentor and coach your sales team, fostering a positive and motivating work environment. By modeling the behaviors that create lasting client relationships, you'll help your team grow professionally and exceed performance expectations. This role is an excellent opportunity for those passionate about leadership and looking to grow into an Assistant Store Manager or other career advancement within SMCP.

Leadership & Team Development

• Lead by example, setting the standard for clienteling and customer service.
• Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
• Foster a high-performing, motivated team culture.

Client Experience & Sales

• Build strong client relationships through personalized service and follow-ups.
• Provide expert styling guidance to create an exceptional shopping experience.
• Achieve personal sales targets while driving overall team performance.

Store Operations & Presentation

• Maintain selling floor standards to ensure a visually appealing and organized store.
• Oversee product replenishment, keeping inventory aligned with demand.
• Handle customer concerns professionally, turning challenges into positive experiences.

Operational Excellence

• Support back-of-house processes, including cash handling and KPI tracking.
• Assist with opening/closing procedures to ensure smooth daily operations.
• Drive sales and KPI success by fostering a results-driven environment.

Who You Are:

• 12 years of sales or service experience, preferably with some supervisory background.
• Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
• A natural leaderconfident, inspiring, and eager to mentor others.
• A strong communicatorfriendly, outgoing, and persuasive.
• Adaptable and flexible with scheduling to meet business needs.
• Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
• Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Life:

At SMCP, we provide more than just a jobwe provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you'll always feel confident in the latest collectionsbecause style starts with you. We also provide a cell phone contribution.

We know that security and well-being matter. That's why we provide comprehensive health, dental, life insurance, and disability coverage, an employer-matched 401(k), and paid time off (vacation, sick time, holidays)plus paid parental leave and pet benefits. You'll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you'll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you'll discover a career that's as fulfilling as it is inspiring.

At SMCP, you're not just an employee, you're a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you'll find a career that's as rewarding as it is inspiring.

Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!

CALIFORNIA COMPENSATION RANGE $23.50 $25 USD