Desktop Support Engineer
Ampcus
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Desktop Support Engineer.
Location(s): Scottsdale, AZ.
- Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues.
- Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
- Experience in using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
- Excellent customer service, verbal and written communication skills are a must.
- The ability to multi-task, prioritize and work under pressure is required.
- Must be willing to work flexible hours when appropriate.
- Prior customer service, call center or help desk experience is required.
Vacancy posted 4 days ago
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