Clerical Assistant L1-2, Brooklyn & Queens Clerical - New York, NY

Clerical Assistant

Brooklyn/Queens Control Center is looking for a qualified candidate to join their team as a Clerical Assistant. We are seeking a highly organized and detailed-oriented clerical professional with strong proficiency in Microsoft Office and the ability to manage data, reports and documentation with precision. The ideal candidate thrives in a fast-paced, KPI-driven environment, demonstrates strong communication skills, and can effectively support both internal teams and external customers. The role requires accuracy, adaptability, and the ability to manage multiple systems and priorities simultaneously.

Core Responsibilities:

• Excellent clerical and organizational abilities, along with proficient computer and typing skills.
• Excellent interpersonal and telephone skills are essential due to frequent interaction with both internal and external customers.
• Demonstrate outstanding proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Access, and Outlook.
• Capable of prioritizing daily tasks and adapting to manage multiple assignments simultaneously.
• Engage with customers regularly, both internal and external.
• Reviewing and filing documents and compiling various system reports.
• Maintain and manage spreadsheets, reports and tracking systems with high accuracy.
• Learn and navigate internal and external systems (e.g Oracle, ArcFM, eGIS, WMS, CRMS, NMS, CIAS etc)
• Ensure compliance with departmental standards and performance metrics (productivity, accuracy, turnaround time).
• Participate in any cross-training assignments within the department.
• Available to report in-person during ICS (Incident Command System) events and travel to company locations as necessary to support restoration efforts on morning/night shift.