Talent Service Coordinator, On-Call

About Qurate Retail Group Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – dedicated to providing a more human way to shop. The company is the largest player in video commerce (“vCommerce”), which includes video‑driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. Position Overview QVC is currently seeking an on‑call Talent Service Coordinator to work at our 24/7 customer service desk. The Coordinator reports to the Talent Operations Supervisor and is responsible for providing top‑notch customer service to QVC internal and external partners, preparing talent for broadcast, and working daily with backstage teams to communicate changes. Your Impact Guide the in‑studio experience of hosts, guest teams, and models. Support backstage teams by processing and communicating informational changes promptly. Resolve challenging situations such as scheduling conflicts, guest issues, late arrivals, callouts, breaches of policy, and make operational decisions that directly impact the live show. Get guests and hosts ready before going on air. Work with audio and engineering to report and troubleshoot mic issues. What You Bring Bachelor’s degree in communication, business, television, broadcasting or a related field, or an equivalent combination of training, skills, and experience. Recent and demonstrated one+ year(s) of experience in high‑pressure Customer Service, preferably in a studio environment. Remote work is not permitted in NYC at this time. Benefits We offer a comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. EEO Statement For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier‑free employment process. If you need reasonable accommodations or support throughout, please contact us at View email address on click.appcast.io for assistance. #J-18808-Ljbffr Qurate Retail