Patient Coordinator Service II (SHS) - Campus Life

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Job Description

This position within Student Health Services contains elevated technical aspects, but requires high-level customer service skills, excellent interpersonal, and communication skills, and a high degree of independent decision-making. Must have working knowledge of computers and various applications.

Key Responsibilities:

• In addition to the duties of a Patient Service Coordinator (following approved standard operating procedures to maintain technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance billing processes, collecting payments) this role will assist the Patient Services Supervisor with complex operational tasks such as rescheduling appointments from bump lists and wait lists; clinical appointment scheduling templates, staffing coverage, and other front office workflow.
• Plays a key role in Student Health Services general and business operations processes.
• Participates as a key contributor to patient satisfaction initiatives and surveys within the department.
• Organizes and participates as a contributor to operational management projects such as SOP implementation, training manuals, outreach programs, and communications.
• Assists supervisors and management with facilitating resolution of patient concerns while analyzing the details and outcomes of the issues to identify trends and frequency.
• Maintains close working relationship with other departments to ensure effective communication of important issues, identifies problems and troubleshoots to facilitate patient care and follow-up.
• Assists supervisor to maintain supply of necessary and updated forms and supplies relative to front office and revenue cycle operations.
• Performs other related duties as required.

Minimum Qualifications:

• A high school diploma or equivalent and four years of healthcare, customer services or related job experience.
• Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
• Experience as a Patient Service Coordinator I is preferred. Related certifications are preferred.

Note: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: View phone number on click.appcast.io (V) | View phone number on click.appcast.io (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at View email address on click.appcast.io or call View phone number on click.appcast.io (Voice) | View phone number on click.appcast.io (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.