IT Network Engineer

IT Network Engineer

WHAT YOU'LL DO:

This role supports the configuration, maintenance, monitoring, and troubleshooting of the company's network infrastructure. Working under the guidance of experienced network engineers, the position assists with daily network operations, incident response, documentation, and planned infrastructure changes while developing broader technical capability.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU'LL LOVE WORKING AT AAA WASHINGTON:

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Assist with implementing, maintaining, and supporting LAN, WAN, VPN, SD-WAN, and wireless network services using established designs and standards.
• Configure and troubleshoot network hardware, software, and connectivity, including routers, switches, firewalls, wireless access points, and network cabling, with guidance as needed.
• Follow established network security standards and procedures, including access control, configuration management, vulnerability remediation, and secure change practices.
• Monitor network performance and availability, respond to alerts, collect diagnostic information, and escalate complex or high-impact issues appropriately.
• Collaborate with network engineers, system administrators, cybersecurity staff, service desk staff, vendors, and business partners to resolve issues and support infrastructure changes.
• Perform assigned network changes, maintenance activities, and service requests in accordance with change management, documentation, and approval requirements.
• Create and maintain accurate network documentation, diagrams, inventory records, knowledge articles, and operating procedures.
• Assist with backup, recovery, disaster recovery, and business continuity testing for network services.
• Coordinate with third-party providers on service requests, troubleshooting, circuit installations, and support cases; escalate vendor issues as needed.
• Participate in rotating 24x7 on-call support after completing required training and demonstrating readiness.
• Contribute to a positive team dynamic through respectful interactions, reliable follow-through, knowledge sharing, and active collaboration to achieve department and organizational goals.
• Incorporate AAA's vision, mission, and values into day-to-day activities and behaviors.

SUPERVISORY RESPONSIBILITIES:

• None

MINIMUM QUALIFICATIONS:

• Associate or bachelor's degree in information technology, networking, information systems, or a related field, or an equivalent combination of education, technical training, and experience.
• 1-3 years of experience supporting network infrastructure, enterprise IT operations, or a closely related technical environment.
• Working knowledge of TCP/IP, subnetting, VLANs, switching, routing, wireless networking, VPNs, DNS, DHCP, and common network troubleshooting methods.

PREFERRED QUALIFICATIONS:

• Entry-level or associate networking certification, such as CompTIA Network+, Cisco CCNA, or equivalent practical experience, preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required.

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to communicate clearly and respectfully with technical staff, non-technical employees, managers, and vendors.
• Foundational hands-on skills supporting network infrastructure, connectivity, and common network devices in an enterprise environment.
• Ability to document work accurately, follow established procedures, provide useful status updates, and ask for assistance or escalate when appropriate.
• Working knowledge of core networking concepts, including IPv4/IPv6, TCP/IP, subnetting, VLANs, switching, routing, wireless, VPN and remote connectivity, network security, and network monitoring.
• Ability to troubleshoot methodically by gathering evidence, isolating probable causes, testing safely, and documenting findings and resolution steps.
• Familiarity with Microsoft 365, cloud services, server networking, mobile connectivity, and virtualization concepts.
• Ability to organize assigned work and operate effectively when priorities change or multiple support needs arise.
• Ability to analyze technical information, recognize patterns, identify likely causes, and escalate complex issues with clear supporting details.
• Ability to work collaboratively as part of a technical team while completing assigned tasks with increasing independence.
• Commitment to continuous learning, knowledge sharing, dependable follow-through, and professional service to internal customers and partners.
• Other duties as assigned.

SALARY:

• Hiring Range: $98,634 - $113,424
• Discretionary bonus based on company performance

BENEFITS WE OFFER:

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Hybrid work from home, remote locations and office as required
• The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

• Equipment used: Computer, phone, various virtual technologies, other office equipment
• Travel: Frequent travel (25-50%) may be required - WA & ID

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER:

Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.