Workday Platform Administrator

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Job Description:

We are seeking a Workday Platform Administrator to own the security, access, and operational health of our Workday environment, with the opportunity to grow into Payroll and Time Tracking configuration and support. You will help keep our Workday tenants secure, stable, and well governed, and serve as a trusted partner to HR, Payroll, Finance, and IT. The ideal candidate has a strong foundation in Workday security and administration and is eager to deepen their expertise across additional Workday functional areas.

Core Competencies:

• Customer Focus — Is dedicated to meeting the expectations and requirements of internal and external customers
• Drive for Results — Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
• Ethics and Values — Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values
• Managing Vision and Purpose — Is optimistic; can inspire and motivate vision and sense of core purpose
• Adaptability—Maintaining effectiveness when experiencing changes in responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Communication—Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing Work—Effectively managing one’s time and resources to ensure that work is completed efficiently
• Quality Orientation—Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; meeting timelines
• Work Standards—Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Essential Responsibilities:

Security and Access Administration

• Manage Workday security configuration and user access across the user lifecycle, including security groups, policies, and permissions, while enforcing segregation of duties
• Configure and test security changes to ensure they work as intended before and after deployment, including during Workday releases
• Administer access for internal staff and external vendors across Workday environments and related Workday resources
• Proactively monitor and remediate access-integrity and account-hygiene issues to protect sensitive data and maintain compliance
• Partner with identity and IT teams to troubleshoot authentication and access issues

Tenant Management and Platform Operations

• Coordinate tenant refreshes, scheduled maintenance, and related communications across business areas
• Provide first-level response for Workday incidents and outages
• Maintain foundational organizational data and recurring scheduled processes to ensure uninterrupted operations
• Manage service requests and work intake through IT service management and work tracking tools, resolving or routing requests within agreed timelines
• Represent Workday in IT change management and governance forums

Payroll & Time Tracking Configuration and Support

• Support configuration and maintenance of Workday Time Tracking, including time entry templates, eligibility rules, time calculations and tags, time approval, holiday and shift differential rules, and time off plans
• Support Payroll configuration, including earnings, deductions, pay components, and related tax and reporting setup, translating business and regulatory requirements into Workday configuration
• Assist with implementing wage-and-hour and tax compliance requirements, such as meal and rest premiums, time attestations, and overtime and tip reporting, working from guidance provided by Payroll and Legal
• Investigate pay and time calculation issues, including pay anomalies and defects, identify root cause, and recommend or apply corrections in partnership with Payroll
• Research the feasibility of new Workday features and requested changes, documenting options, risks, and recommendations before configuration begins

Documentation and Collaboration

• Create and maintain documentation for processes, runbooks, and configuration to support auditability and continuity
• Collaborate with HR, Payroll, Finance, IT, and external vendors to understand business needs and improve the user experience

Requirements and Qualifications:

Required

• Bachelor's degree in Information Systems or a related field, or equivalent combination of education and experience
• 3+ years of Workday experience with hands-on security administration (HCM preferred)
• Working knowledge of Workday security groups, domains, and business process policies
• Experience supporting production systems, including incident response and service request management
• Strong analytical, troubleshooting, and written and verbal communication skills
• Ability to prioritize in a high-pressure environment and work independently with remote teams

Preferred

• Workday Payroll and/or Time Tracking configuration experience
• Workday certifications (such as HCM, Payroll, Time Tracking, or Security)
• Experience with single sign-on and identity management platform
• Familiarity with IT service management, work tracking, and incident management tools
• Working knowledge of Workday integrations
• Experience with Workday Financials, data migration, and conversion
• Agile delivery experience and Workday Partner experience

Annual Salary Range: $95,000-$110,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

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