Claims Service Representative - Hybrid

Job Description

Job Description

Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their  Claims Customer Service Center on a temp to perm basis, at their office in Worcester, MA or Howell, MI. The Hanover Insurance Group is an  industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as  One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative,  inclusive environment committed to each employee’s development and growth. 

It’s not just a job, it’s a career, and we are here to support you every step of the way.    As a Claims Service Representative, you will play a vital role in The Hanover's success by helping our customers when they are  in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business. In that critical moment, you represent The Hanover brand in your ability to respond with empathy so our customers  can get back on the road, back in their home and/or back in business as easily as possible. Guided by your manager, you will  provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to  assist you in serving our customers. 

Responsibilities:

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other  parties 

• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of  action 

• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities 

• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file 

• Applies basic communication skills to interpret caller’s inquiries and offers available options 

• Utilizes established workflows to initiate claim activities as required 

• Recognizes coverages, claim processing requirements and related claims systems 

• Learns to identify claims and takes appropriate actions 

• Contacts vendor to establish language services for language interpretation and translation 

Skills:

• Call Center Support
• Active Listening
• Empathy
• Telephone Etiquette
• Basic Software Skills
• Basic Computer Skills
• Customer Service
• Follow-up
• Typing Skills

Qualifications:

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.