It Systems Support Analyst

$80k - $85k

Temporary

Addison Group

Wyoming, MI

IT Systems Support Analyst

Location: New Castle, WY – Onsite

Salary: $80K–$85K

We are seeking an IT Systems Support Analyst to provide hands-on technical support for users and systems at a refinery location in New Castle, Wyoming, as well as support several smaller pipeline sites throughout the region.

This is a highly hands-on role supporting both traditional IT and operational technology (OT) environments . The ideal candidate has strong end-user support experience, solid Microsoft/Azure fundamentals, basic networking knowledge, and is comfortable working onsite in an industrial/refinery environment.

Key Responsibilities:

Provide onsite and remote end-user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP
Support Azure and on-prem Active Directory in a hybrid environment
Perform Level 1 networking support, including VLANs, connectivity troubleshooting, and basic subnetting
Assist with server/storage, network hardware, cabling, data centers, network closets, and other physical infrastructure
Support IT and OT systems in a refinery/industrial environment
Track incidents and requests through ServiceNow and create Knowledge Base Articles/documentation
Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues
Maintain hardware assets, system documentation, equipment inventories, and network information
Participate in an on-call rotation for after-hours support

What We’re Looking For:

3+ years of IT support/infrastructure experience
2+ years troubleshooting Microsoft Windows environments
Experience with Azure and on-prem Active Directory
Basic networking knowledge, including VLANs, subnetting, and connectivity troubleshooting
Strong troubleshooting and problem-solving skills
Detail-oriented with strong documentation/KBA skills
Excellent customer service skills with the ability to work patiently and professionally with end users
Comfortable working in a refinery/industrial environment and following strict safety procedures
Ability to participate in an on-call rotation and respond onsite when required
Must be able to work onsite in New Castle, WY

Relocation: Candidates interested in relocating are welcome to apply; however, relocation assistance is not provided.

Apply

Vacancy posted 6 days ago

Similar jobs that could be interesting for youBased on the It Systems Support Analyst in Wyoming, MI vacancy

IT System Analyst II
...Be Independent! Are you an experienced Systems Analyst who is eager to grow their career in Financial... ...tomorrow in mind!About the Job:As an IT System Analyst at Independent Bank, you... ...responsible for a variety of enterprise support duties. This role requires a broad range...
Suggested
Work at office
Remote work
Flexible hours
Independent Bank Corporation
Grand Rapids, MI
3 days ago
IT Support Analyst
...candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong... ...equipment procurement & imaging. Utilize ticketing system to document service request and incidents. MS Office 365 support...
Suggested
Full time
Contract work
Local area
Solution Partners, Inc.
Grand Rapids, MI
3 days ago
Information Systems Analyst
Summary The Information Systems Analyst role is to support, maintain, and implement the Insequence sequencing application and the FunnelCloud MES application for all Ventra / Flex-N-Gate facilities in the US / Canada. The person will troubleshoot problem areas in a...
Suggested
Flexible hours
Weekend work
Afternoon shift
Flex-N-Gate
Grand Rapids, MI
8 hours ago
IT Support Analyst
...candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong... ...equipment procurement & imaging. \n Utilize ticketing system to document service request and incidents. \n MS Office 365...
Suggested
Full time
Contract work
Local area
Solution Partners, Inc.
Grand Rapids, MI
4 days ago
Information Technology Auditor - Senior Consultant
$78.68k - $157.88k
...the-job learning opportunities. Our audit support professionals are committed to excellence... ...AuditsThird Party Assurance Reports (SOC 1,2,3)System ImplementationsCyber Security... ...professional services, external audit, or IT auditDemonstrated ability to plan and manage...
Suggested
Work experience placement
Work at office
Local area
Visa sponsorship
Deloitte
Grand Rapids, MI
1 day ago
System Analyst
...serves people and communities. When you join our team, you're supported with opportunities to grow, lead, and make a real impact at work... ...checkout experiences that leave a lasting impression Use Meijer systems to complete transactions efficiently and accurately Handle...
Weekly pay
Meijer
Grand Rapids, MI
8 hours ago
IT Support Analyst I
$40k - $55k
Information Technology (IT)Grand Rapids,Michigan IT Support Analyst I | Grand Rapids, MI | Full-Time | On-Site Multifamily Housing | Pay: $40,000 to $5... ...Associate’s Degree, or equivalent experience in Information Systems A+, Network +, and MCP certifications 3-5 years of...
Full time
Work at office
Local area
Remote work
Jobvite, Inc.
Grand Rapids, MI
3 days ago
IT Support Technician
...clients, and in the communities we serve daily. Position : IT Support Technician- Full Time Compensation : Salary Pay... ...issues, assist users with technical inquiries, and maintain IT systems across all locations. With a proactive mindset and strong problem...
Full time
Work experience placement
Work at office
Local area
Remote work
Workbox Staffing
Grand Rapids, MI
1 day ago
Enterprise Architect
...mentorship to domain architects, engineers, and IT specialists.Documentation & Metrics:... ...degree in Computer Science, Information Systems, Engineering, or a related field (or... ...Service customer to provide a letter of support from their management if they are selected...
Full time
Work at office
Monday to Friday
Gordon Food Service
Wyoming, MI
3 days ago
Clinical Support Technician
...ARRT in Radiography required.Board registry by ARRT in Computed Tomography required.Maintain ARRT certification.Current Basic Life Support (BLS/CPR) required.Must have excellent customer service skills.Must be able to work varying hours and shifts including weekends and...
Shift work
Aya Healthcare
Wyoming, MI
5 days ago
Cyber Consultant - Technical Resilience
$82.6k - $162.8k
...respond to, and recover from disruption. In this role, you will support the design and delivery of resilience strategies across... ...operational resilience programs * Analyzing client processes, systems, dependencies, and risks to identify resilience gaps and recommend...
Local area
Visa sponsorship
Deloitte
Grand Rapids, MI
1 day ago
Cyber - CrowdStrike SecOps - Senior Consultant
$105.4k - $207.8k
...strengthen resilience. In this role, you will support Next-Generation Security Operations... ...environments.Collaborating with SOC analysts and threat detection engineers to prioritize... ...science, cybersecurity, information systems, or equivalent work experience.5+ years...
Work experience placement
Local area
Visa sponsorship
Deloitte
Grand Rapids, MI
2 days ago
System Integration Analyst
...Job Description Mercantile Bank is looking to hire a System Integration Analyst who is detail oriented, analytical, solution-oriented, and... ...test results, refine configuration notes, and keep design/support documentation current, including evidence needed for audit...
Work at office
Work from home
Monday to Friday
Flexible hours
Shift work
Night shift
Mercantile Bank
Wyoming, MI
21 days ago
Cyber Security Analyst (Rif. 2025-127)
...a technology consulting company, is looking for Cybersecurity Analyst. a izoOn USA is expanding its Cybersecurity Division and seeks... ...defined escalation proceduresCon duct risk assessments and support compliance regulatory standardsPro vide client support and...
Full time
aizoOn USA
Grand Rapids, MI
12 hours ago
Help Desk Technician II
...responsible for all aspects of first level end-user support, including workstation, telephone, printer... ...:First-level support for end-users for IT issues including workstation break/fix,... ...issues).Manages the help desk ticketing system, ensuring that incidents submitted by...
Park Place Technologies
Grand Rapids, MI
2 days ago
IT Support Technician
...technology partner for our clients, delivering responsive support, strategic guidance, and reliable IT solutions. Description At Hungerford Technology, we... ...requests via phone, email, chat, and ticketing systems. Troubleshoot and resolve hardware, software, network,...
Immediate start
Remote work
Flexible hours
Hungerford
Grand Rapids, MI
4 days ago
IT Support Technician II
$31 - $39 per hour
...IT Support Technician IILocation: Grand Rapids, MIPay Grade: GR13This is an on-site position... ...leading global manufacturer of conveyor system solutions, is seeking an IT Support... ...equivalent are a huge plusITIL, A+, Help Desk Analyst or Field Service Technician...
Hourly pay
Local area
Immediate start
Flexco
Grand Rapids, MI
2 days ago
TECHNOLOGY SUPPORT TECHNICIAN
...IT Support SpecialistThe IT Support Specialist provides technical support and assistance to employees across all departments, ensuring the reliable operation of hardware, software, and technology systems throughout the organization. This role is responsible for troubleshooting...
Work experience placement
Work at office
Progressive Surface
Grand Rapids, MI
5 days ago
Cyber Operate Senior Manager- Detect and Respond
...commercial and public sector expertise - to best support our clients. Our aspiration is to be the... ..., leading teams of managers and analysts - onshore and offshore - to solve some... ...degree in computer science, information systems, information security, mathematics, decision...
Local area
Visa sponsorship
Deloitte
Grand Rapids, MI
1 day ago
Information Technology - AVP Senior Database Engineer
...at Independent Bank, you will play a key role in shaping and supporting our enterprise data environment. In this highly visible position... ...platforms. You’ll not only maintain and enhance existing systems, but also architect and implement new databases, optimize performance...
Work experience placement
Flexible hours
Independent Bank Corporation
Grand Rapids, MI
4 days ago
Cyber Operate Senior Manager- Identity
...Identity, CyberArk, BeyondTrust, Okta, Ping Identity, or Microsoft Entra ID. - Bachelor’s degree in computer science, information systems, information security, mathematics, decision sciences, risk management, mechanical engineering, electrical engineering, or industrial...
Contract work
Local area
Visa sponsorship
Deloitte
Grand Rapids, MI
1 day ago
Cyber Operate Senior Manager- Cyber Foundry
...Deloitte, across various workstreams, to best support our clients. Our aspiration is to be the... ...Managers, technical leads, and analysts, to help solve some of today's toughest... ...Management (SIEM), Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS),...
Local area
Visa sponsorship
Deloitte
Grand Rapids, MI
1 day ago
Data Architect
$110k - $181k
...prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional... ...their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only...
Flexible hours
Plante Moran
Grand Rapids, MI
15 hours ago
Data Architect Mgr - L5
$148.3k - $275.5k
...journey, lead the creation and deployment of critical data products, support the build and operationalization of our enterprise ontology,... ...QualificationsBachelor’s (or higher) in Computer Science, Systems Engineering, Information Management, or a related field.8 + years...
Full time
Temporary work
Work experience placement
Casual work
Flexible hours
Lockheed Martin
Grand Rapids, MI
3 days ago
Embedded System Development Engineer
Looking for talented Software and Systems Engineers to join our growing Engineering Solutions team. This project is for a global developer... ...traceability of system requirements to system test. Perform/support System FMEA. Follow system engineering processes. Ensure system...
Remote work
Cedent Consulting
Grand Rapids, MI
4 days ago
Data Scientist /data analyst entry level /AI /software programmer(Remote)
...statistics or science graduates looking to make their careers in the IT industry. We welcome candidates with all visas and citizens to... ..., computer engineering, electrical engineering, information systems, IT Highly motivated, self-learner, and technically inquisitive...
Immediate start
Remote work
SynergisticIT
Grand Rapids, MI
5 days ago
Service Desk Supervisor - Field Operations
$20 - $25 per hour
...operations and delivering exceptional customer service. We need an administrative lead who has supervised tradespeople, not just supported them. Growing Company, Great Opportunities, and Inclusive Culture Black Equipment has seen substantial growth, increasing...
Hourly pay
Weekly pay
Full time
Work at office
Monday to Friday
Flexible hours
Black Equipment Co Inc
Wyoming, MI
4 days ago
Principal Cybersecurity Advisor-Cisco Networking and Security | Remote, USA
...connects Cisco capabilities with Optiv services and the broader security portfolio. The role also develops reusable technical assets, supports field enablement, and helps regional Client Solutions Advisors engage Cisco opportunities with greater consistency and confidence....
Full time
Local area
Remote work
Work from home
Optiv
Grand Rapids, MI
3 days ago
Principal AI Cybersecurity Advisor | Remote, USA
...landscape to facilitate thought leadership, internal and external support, analysis, and guidance to clients and internal Optiv... ...account planning, forecasting, and pipeline management activities as it pertains to growing Optiv pipeline, closed business, and industry...
Full time
Local area
Remote work
Work from home
Optiv
Grand Rapids, MI
1 day ago
Service Desk Analyst
$55k - $70k
...client is focused on providing unmatched IT and telecom solutions for businesses. We have... ...all of your IT, network, computer, phone system and phone/internet providers. THIS IS... ...We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing...
Permanent employment
Work at office
Monday to Friday
TEKsystems
Grand Rapids, MI
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to It Systems Support Analyst. Be the first to apply!