Software Engineer 2 ServiceNow developer Fleet Product Group

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.

Job Description

Additional Job Description

Job Requisition: ServiceNow Engineer / Developer Fleet Product Group

Summary

U.S. Banks Fleet Product Group is seeking a strong ServiceNow Engineer / Developer to help modernize and improve the way we support Fleet customers. Fleet delivers products and solutions that help customers manage fuel and other business spending and we are investing in better operational workflows customer-facing support experiences and integrated service management capabilities.

This role will focus on designing and delivering ServiceNow capabilities across Customer Service Management service operations onboarding customer issue management and API-based integrations with source-of-truth systems. The ideal candidate is hands-on delivery-focused and comfortable working across the full software development lifecycle in an agile scrum environment.

Role Description

The ServiceNow Engineer / Developer will be part of a small team that will partner directly with product and operations to build scalable ServiceNow solutions that improve internal operations and customer support experiences for the Fleet business. This includes developing ServiceNow CSM modules enabling onboarding workflows supporting customer-facing portals for issue management automating manual processes developing AI insights for customers and integrating ServiceNow with core business platforms through APIs.

The candidate should be able to translate business needs into technical designs configure and customize the ServiceNow platform build reliable integrations participate in agile delivery ceremonies and contribute to quality engineering practices across the SDLC.

Basic Qualifications
- Bachelors degree or equivalent work experience
- Three to five years of relevant experience

Required and Preferred Skill Set

• Hands-on ServiceNow development experience including design configuration customization testing implementation and support of platform capabilities.

• Strong experience with ServiceNow Customer Service Management and IT Service Management modules.

• Experience across the full software development lifecycle including requirements analysis solution design development testing deployment and post-production support.

• Ability to work effectively in an Agile environment with a Scrum framework including sprint planning refinement daily standups demos and retrospectives.

• Experience developing integrations using REST APIs Scripted REST APIs and other ServiceNow integration capabilities.

• Strong JavaScript scripting experience on the ServiceNow platform including client-side and server-side scripting.

• Experience building and managing workflows using Flow Designer and Workflow Editor.

• Experience with Advanced Work Assignment including channels queues assignment rules agent presence and capacity management.

• Ability to troubleshoot Agent Chat and Configurable Workspace issues.

• Experience with Service Portal development including portals pages widgets and custom logic.

• Experience with platform components such as Business Rules Script Includes UI Actions Scheduled Jobs UI Pages UI Macros and CMS.

• Front-end development experience using HTML CSS AngularJS or similar technologies.

• Ability to collaborate with product owners business stakeholders architects QA engineers and operations teams.

• Strong problem-solving skills ownership mindset and ability to deliver in a fast-paced environment.

Nice-to-Have Skills

• Experience supporting fleet transportation fuel card payments or commercial spend management products.

• Experience working with call center or contact center operations including case routing agent workflows queue management and customer issue resolution.

• Experience building customer-facing portals or self-service support experiences.

• Experience integrating ServiceNow with enterprise systems that serve as source-of-truth platforms.

• Financial/Fleet services industry experience.

• Use Service Now Now Assist capability

***This role requires working from a U.S. Bank location three (3) or more days per week.***

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to our disability accommodations for applicants .

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location which is listed first. The actual range for the role may differ based on the location of the addition to salary U.S. Bank offers a comprehensive benefits package including incentive and recognition programs equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105400.00 - $124000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Required Experience:

IC