Stanton Program - Product Delivery, Executive Director

Job Description

Be a part of innovating, launching, and scaling the first-of-its-kind co-branched product for the Consumer Bank

As a Product Delivery Director within the Stanton Program leadership  team, you will lead the execution of a large-scale, cross-functional program delivered in partnership with a strategic third-party provider. You will oversee delivery planning, dependency management, release readiness, and operationalization activities across business, product, technology, operations, and control functions.

As a senior leader, you will drive execution excellence across multiple teams, maintain visibility into delivery risks and dependencies, and ensure adherence to regulatory, compliance, and control requirements. You will partner closely with Product, Engineering, Operations, and external stakeholders to deliver customer and business outcomes at scale. This role requires exceptional leadership, strategic thinking, and the ability to influence complex organizations in a highly regulated environment.

 

Job Responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors, the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Partner with Product leadership to translate strategic priorities and roadmaps into actionable delivery plans that balance scope, resources, timelines, and business outcomes
• Oversee third-party delivery engagement, ensuring alignment on integration activities, delivery commitments, operational readiness, and issue resolution
• Drive change management and operational readiness activities across business, technology, operations, and support teams to enable successful product adoption and servicing
• Ensure adherence to the firm's risk, controls, compliance, and regulatory requirements through active partnership with Legal, Compliance, Risk, Controls, and Audit stakeholders
• Maintain visibility into resource allocation, budget performance, vendor expenditures, and program financials to support delivery objectives and business priorities
• Monitor product delivery performance metrics and execution outcomes, identifying opportunities to improve operating efficiency, delivery effectiveness, and customer experience
• Lead and develop a team of product delivery professionals while providing matrix leadership across multiple workstreams to foster accountability, collaboration, and continuous improvement

 

Required Qualifications, Capabilities, and Skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to build and manage integrated delivery plans, track execution performance, and drive successful outcomes in complex environments
• Experience managing program budgets, resource planning, vendor relationships, and operational performance metrics
• Strong understanding of risk management, controls, compliance, and regulatory requirements within a highly regulated industry
• Exceptional leadership, communication, influencing, and stakeholder management skills with the ability to drive alignment across senior leaders
• 5+ years of people leadership experience, including coaching, mentoring, and developing high-performing teams
• Demonstrated ability to navigate ambiguity, solve complex problems, and deliver results in a fast-paced environment

 

Preferred Qualifications, Capabilities, and Skills

• Expertise in consumer deposits, banking/consumer financial products, account opening, funding, servicing, statements, payments, ledger & interest processing
• Experience launching and scaling third-party integrated financial products utilizing APIs, data integrations, and shared operating models
• Knowledge of product development lifecycle methodologies, Agile delivery practices, and modern technology delivery frameworks
• Proven track record of leading high-profile product delivery initiatives with measurable business, customer, and operational outcomes
• Experience supporting large-scale transformation or modernization programs within consumer banking
• Knowledge of JPMorgan Chase products, systems, processes, and organizational structure
• Recognized thought leader within a related field

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.