Data Center Technician

Job Description

Job Description

Job Summary:

We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting. The Optical Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support.

Key Responsibilities:

Break-Fix:

• Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.

Remote Hands:

• In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments.
• Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters, and job aids.
• Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights.
• Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.

Cabling:

• Ability to work in an overhead rack or grid for extended periods of time pulling long lengths of heavy cables.
• Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC.

Optical Testing and Troubleshooting:

• Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables.
• Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G).
• Analyze and resolve network issues associated with equipment installations / removals.
• Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.

Site Audits:

• Review project specifications to validate equipment placement, cable assignments and determine cable length, then document results in proprietary databases.
• Provide timely and accurate feedback to audit / survey requests.

Racking and Stacking:

• Install, organize, and maintain hardware equipment in data center racks following standard operating procedures.
• The ability to use hand tools and power tools.
• Ability to learn and retain physical and mechanical installation specifications.
• Understanding of basic mechanical terms and tools.

Decommissioning:

• Safely remove and dispose of outdated or failed hardware following data destruction protocols.

Hardware Replacement:

• Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.

Power Management:

• Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.

Documentation:

• Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.

AC and DC Power Equipment:

• Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.
• Provide oversite of 3rd parties’ on-site activities