Customer Service Representative

Customer Service RepresentativeOur client, a leading organization in facility management services, is seeking a Customer Service Representative 2 to join their team. As a Customer Service Representative 2, you will be part of the Customer Support Department supporting the Facilities Management team. The ideal candidate will have excellent communication skills, patience, and a proactive attitude, which will align successfully in the organization.Job Title: Customer Service RepresentativeLocation: Remote - MST time zone onlyPay Range: $22.19 hourlyShift: Part Time and Full TimeWhat's the Job?Provide inbound customer service support via phone and email for facility-related inquiries and issues.Create and manage work orders using multiple CMMS systems, ensuring accurate and detailed documentation.Follow up with customers to gather additional data and ensure satisfaction with services provided.Coordinate with internal departments to meet customer needs and resolve issues promptly.Maintain professionalism and a positive attitude when interacting with customers and team members.What's Needed?High School diploma or equivalent.Experience in a maintenance environment or customer service industry.Fluent in English, both written and spoken.Strong computer skills, including experience with CMMS and Office 365.Excellent organizational skills and ability to handle difficult situations calmly and courteously.What's in it for me?Opportunity to work in a dynamic and supportive team environment.Chance to develop your skills in a growing industry.Work with a reputable organization committed to professional growth.Engage in meaningful work supporting facility operations.Participate in a role that values diversity and inclusion.Upon completion of waiting period associates are eligible for:Medical and Prescription Drug PlansDental PlanSupplemental Life InsuranceShort Term Disability Insurance401(k)If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!