Service Advisor

Description Do You Know How to Turn a Service Visit Into a Great Customer Experience? At Cavender Auto Group, our Service Advisors are more than a point of contact—they are the trusted connection between our customers and our service team. We are looking for a confident, persuasive, customer-focused Service Advisor who knows how to build relationships, uncover customer needs, explain recommendations clearly, and move the service process forward. You should enjoy talking with people, asking the right questions, solving problems, and helping customers make confident decisions about their vehicles. Integrity: Always do the right thing. Empowerment: Give our people the tools, training, trust, and opportunity to succeed. Commitment: Take care of our customers, our community, and one another. Innovation: Challenge ourselves to continuously improve and find better ways to serve. Our Mission: Delivering exceptional experiences to those we serve. Why Cavender? At Cavender, we give our Service Advisors the training, tools, technology, and support to build a successful career. Career growth and promotion from within Ongoing training and development Paid vacation Birthday day off Work/life balance 401(k) with company match Team-focused environment Opportunities to make a difference in our community What You’ll Do Greet customers promptly and professionally, creating a welcoming and confident first impression Build relationships with customers and establish trust throughout the service experience Listen carefully to customer concerns and ask questions to accurately understand vehicle symptoms and service needs Obtain and document detailed customer and vehicle information Inspect and evaluate customer concerns and communicate findings to the appropriate service team members Clearly explain recommended maintenance and repairs, including the why, what, and cost of the work Present recommendations confidently and help customers make informed decisions about their vehicle Identify additional maintenance and repair opportunities based on the vehicle's condition, manufacturer recommendations, and customer needs Prepare accurate repair orders, estimates, and supporting documentation Establish clear expectations for timing, communication, and completion Keep customers informed throughout the service process and proactively communicate changes or delays Monitor vehicles through the service pipeline and follow up with technicians and other team members to keep repairs moving Prioritize and clearly communicate customer concerns and repair needs to technicians Coordinate with technicians, parts, dispatch, and management to support an efficient workflow Review completed repairs and recommendations with customers in a clear and professional manner Explain work performed, answer questions, and confidently communicate additional recommendations Follow up with customers after service to ensure concerns were addressed and identify future service needs Maintain accurate customer, vehicle, repair, and communication records Follow dealership, manufacturer, warranty, safety, and service department policies and procedures What We Look For We are looking for someone who: Is confident, persuasive, and comfortable talking with customers Naturally builds relationships and earns customer trust Knows how to ask questions, listen, and uncover the customer's real needs Can explain technical information in a way customers can easily understand Is comfortable recommending services and asking customers to move forward with needed repairs Takes ownership of the customer experience from write-up through delivery Is motivated by goals, results, and creating opportunities Communicates confidently with customers, technicians, and dealership leadership Can handle objections and difficult conversations professionally Is organized and able to manage multiple customers and repair orders at once Follows through and keeps commitments Can adapt quickly when priorities or vehicle needs change Understands that trust and transparency are essential to long-term customer relationships Takes pride in delivering an exceptional customer experience Requirements Previous automotive service advisor or related automotive customer-service experience preferred Strong customer service, communication, and relationship-building skills Ability to understand and communicate automotive maintenance and repair needs Ability to confidently present recommendations and explain associated costs Strong organizational and follow-up skills Ability to work effectively with technicians and other dealership departments Ability to use dealership technology, repair-order systems, and other computer-based tools Valid driver's license and acceptable driving record Ability to work a dealership service schedule, including Saturdays as required Must successfully complete applicable background and drug screening requirements Tell Us How You Work At Cavender, we believe the best fit is about more than experience. It's also about how you naturally approach your work. As part of our application process, we ask candidates to complete a short Culture Index survey to help us understand your natural work style and how you approach the job. There are no right or wrong answers. Just answer honestly and choose what feels most like you. The survey takes only a few minutes to complete. Job Type: Full-time | In Person Cavender Auto Group is an Equal Opportunity Employer. We prohibit discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr Cavender Buick IH-10 West LP