Sales Support Coordinator

Sales Support Coordinator Activate Games America Reports to: Revenue Generation Manager Location: Lexington Office Type: Full-time Compensation: $17–$23 hourly About Activate Games Activate is the world’s first active gaming facility where players move, compete, and problem-solve in immersive, tech-driven game rooms. With rapid expansion across North America, we’re building a category-defining brand at the intersection of entertainment, fitness, and technology. Each dynamic game room reacts in real time, ensuring an adrenaline-filled adventure. Position Overview The Sales Support Coordinator serves as a critical administrative and operational resource for the Revenue Generation (RevGen) team. This role is essential for maintaining seamless guest experiences across multiple Activate locations by managing inquiries, coordinating inter-team operations, and ensuring data integrity. A primary focus for this role will be spearheading the transition of our support and CRM infrastructure while providing high-level coverage for locations in growth or transition phases. Key Responsibilities 1. Regional & Transition Support Serve as the primary point of contact for all guest support inquiries for locations currently operating without a General Manager. Manage and resolve all unassigned guest inquiries across the network to ensure no communication gaps. Provide dedicated support for new location launches, maintaining guest support until Regional Sales Managers are officially in place. 2. Operational Coordination Facilitate communication between teams to ensure a seamless guest journey and accurate location information. Maintain the integrity of the team’s knowledge base and Google Drive resources, including location records, store templates, and training documentation. 3. Data Integrity & Reporting Update internal tracking logs by accurately transferring data from generated reports to ensure the RevGen team has access to current information. Fulfill supplementary administrative duties as directed by the RevGen leadership team to drive departmental efficiency. 4. CRM & Support Systems Migration Act as the lead Project Manager and Coordinator for the departmental migration from Zendesk Support and Zendesk Sell to FreshDesk and FreshSales. Map existing workflows and ensure all data, templates, and automation rules are accurately transitioned to the new platform. Required Experience 2+ years of experience in administrative support, project coordination, or sales operations 1+ years of experience in a multi-location support or guest services environment Proven experience managing or coordinating software migrations (specifically Zendesk or Freshworks) Strong proficiency in CRM management and Google Workspace (Docs, Sheets, Drive) Experience supporting new business launches or locations in transition High level of comfort managing unassigned inquiry queues and diverse regional needs Highly organized and systems-minded with a bias toward process optimization Strong communicator across marketing, ops, and tech teams Ability to adapt to unforeseen situations in a calm and efficient manner Comfortable in high-growth, evolving environments Learn more about us at: Activate provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.