Key Account Manager

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you... Position Summary: Main objective is to achieve long‑term business results while providing and executing solutions for day‑to‑day concerns. Responsible for all interactions between our customers—Large Franchise Groups and Operational Support teams for our Multi‑Unit Chains, as well as our internal supporting departments. Directs and is responsible for the successful execution of customer projects and activities by leading and engaging with our internal teams to meet customer and company objectives through teamwork, knowledge, and professionalism. Essential Functions: Interacts frequently with external customers/Franchisees/Regional Operations Support teams. Interactions provide an exchange of information and problem‑solving techniques that represent GFS culture and business objectives, leveraging the value and expertise of GFS. Builds long‑term customer relationships while meeting short‑term objectives. Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met. Understands the customer’s business and priorities. Develops account business plans to include customer and GFS objectives and implementation strategies, promotes the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization. Establishes, develops and maintains positive customer and internal relationships to drive quality internal execution. Leads and provides direction to internal customer teams responsible for administration, pricing, inventory planning, and inside sales. Responsible for the success of new restaurant openings, including directing internal teams on account setup, routing needs, product needs, training & test orders, etc. Performs other duties as assigned. Knowledge / Skills / Abilities: Written, verbal, organizational and communication skills as well as problem‑solving capabilities. Ability to multitask, prioritize and work independently or within a team environment. Customer service and time management skills. Negotiation skills and the ability to bring consensus or reconcile differences. Knowledge of principles and methods for promoting and selling products or services, including marketing strategy, product demonstration, sales techniques, and sales control systems. Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction. Skill at persuading others to change their minds or behavior. Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do. Ability to think creatively—developing, designing, or creating new applications, ideas, relationships, systems, or products. BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to View email address on click.appcast.io and use the words “Accommodation Request” in your subject line. All Gordon Food Service locations are tobacco‑free. Gordon Food Service is a drug‑free workplace and conducts pre‑employment drug tests. #J-18808-Ljbffr Gordon Food Service