Medical Practice Administrator

Job Description

Job Description

Penn Psychiatric Center

Phoenixville, PA

Full-Time | In-Person | Monday–Friday | Day Shift

Compensation: $18.00–$23.00 per hour (based on experience, education, certifications, and qualifications)

Build Your Career in Behavioral Healthcare

Penn Psychiatric Center is seeking an energetic, compassionate, and highly organized Office Administrator to join our growing outpatient behavioral health practice in Phoenixville, Pennsylvania .

This is a full-time, in-person opportunity for someone who enjoys working with people, thrives in a fast-paced healthcare environment, and is looking to build a long-term career with a clear path for professional growth.

The role begins with primary responsibility for front-office operations, patient experience, and administrative coordination. As you gain experience with our practice, systems, and culture, you will have the opportunity to take on increasing leadership responsibilities, including supervising front-office operations, training and mentoring team members, improving office workflows, and supporting overall practice management.

If you are dependable, proactive, detail-oriented, and committed to delivering exceptional patient care, we would love to meet you.

About Penn Psychiatric Center

Penn Psychiatric Center is a growing outpatient behavioral health practice dedicated to providing high-quality psychiatric care, medication management, psychotherapy, and specialized mental health services.

Our mission is to provide compassionate, patient-centered care while creating an exceptional experience for every individual we serve. We believe our employees are our greatest asset and foster a supportive, respectful, and professional environment where team members are encouraged to grow personally and professionally.

Primary Responsibilities Patient Experience & Front Office

• Welcome patients, visitors, and providers with professionalism and compassion.
• Answer and manage a multi-line telephone system.
• Schedule appointments and coordinate provider calendars.
• Verify insurance eligibility and obtain prior authorizations.
• Collect patient co-payments and outstanding balances.
• Coordinate referrals and follow-up appointments.
• Maintain accurate patient records within the electronic medical record (eClinicalWorks experience preferred).
• Respond promptly and professionally to patient inquiries.
• Deliver a concierge-level patient experience through exceptional customer service.

Office Administration

• Coordinate daily office operations and workflow.
• Maintain an organized, efficient, and professional office environment.
• Support provider scheduling and administrative coordination.
• Monitor office supplies and maintain inventory.
• Assist with reports, spreadsheets, and administrative projects.
• Coordinate communication between providers, patients, and leadership.
• Identify workflow improvements and assist with implementing new processes.
• Support practice growth initiatives and special projects.

Leadership Growth Opportunity

This position is designed for individuals who are motivated to advance their careers in healthcare administration. As you demonstrate success in the role, you will have opportunities to:

• Train and mentor new front-office team members.
• Assist in supervising front-office operations.
• Lead workflow improvement and process optimization initiatives.
• Participate in operational planning and quality improvement projects.
• Support practice leadership as Penn Psychiatric Center continues to grow.
• Develop the skills necessary for future leadership and management opportunities within the organization.

Requirements

• Minimum of three years of customer service experience in a healthcare.
• Exceptional communication and interpersonal skills.
• Strong organizational, time management, and multitasking abilities.
• Excellent attention to detail and accuracy.
• Professional appearance, demeanor, and customer service skills.
• Reliable attendance, punctuality, and a strong work ethic.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer applications.
• Ability to learn new systems and adapt to changing priorities in a fast-paced healthcare environment.
• Preferred
• Experience in behavioral health, psychiatry, primary care, or another outpatient medical practice.
• Experience using eClinicalWorks (eCW) or another electronic health record (EHR) system.
• Experience with insurance verification, benefits investigation, and prior authorizations.
• Knowledge of medical terminology and healthcare office procedures.
• Previous experience training, mentoring, or supervising staff.
• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Demonstrated interest in professional growth and advancement into a healthcare leadership role.

Benefits

• Competitive compensation
• Paid Time Off
• Paid Holidays
• Health insurance
• Retirement plan
• Supportive and collaborative work environment