Call Center Representative

Call Center Representative 2 days ago Requisition ID: 1255 Salary: $20.00 Annually At Sunshine Behavioral Health, every call is an opportunity to change — and even save — a life. We’re a national leader in addiction recovery and mental health treatment, and we’re growing our high-performance Call Center team in Cherry Creek, Colorado. If you’re competitive, persuasive, resilient, and motivated by impact — keep reading. Saturday and Sunday – can choose between the schedule options of 8am-4:30pm, 3pm-11:30pm or 11am-11:30pm. What You’ll Do This is NOT a passive customer service role. This is consultative, relationship-driven inside sales in a high-volume call environment. Take inbound & outbound calls from individuals seeking treatment Build trust quickly in emotionally sensitive conversations Guide prospective clients toward next steps in the admissions process Maintain accurate records in Salesforce & EMR systems Work closely with Admissions to convert leads into successful enrollments Hit performance goals while maintaining empathy and professionalism Every conversation counts. Top performers from: Call centers Retail sales Hospitality Customer-facing roles You are: Goal-driven and competitive Comfortable working toward metrics and performance expectations Confident redirecting conversations Naturally persuasive but empathetic Motivated by both impact and advancement Experience in behavioral health is helpful — but not required. High performers move into our Admissions Coordinator (Inside Sales) role. What You Get $20/hour starting pay PTO + Paid Holidays 401(k) with Company Match Real opportunity for advancement High school diploma or GED Proven sales or customer service experience with measurable success Ability to work scheduled shifts (including a weekend day) Strong verbal and written English communication skills Professionalism in high-stress conversations Successful completion of a pre‑employment background and drug screen (including THC/marijuana) is required. #J-18808-Ljbffr