Mailroom Specialist

Mailroom Specialist

The Mailroom Specialist provides operational support focused on mailroom services, including receiving, sorting, distributing, and handling incoming and outgoing mail and packages. Responsibilities also include shipping and receiving materials, applying necessary postage, and supporting customer-facing mail pickup and inquiries.

This role ensures accurate and timely delivery of mail and packages while maintaining strong customer service standards. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

During low activity periods at their primary site, and as needed, the SOSS.MSE may support other customer locations within the assigned geographic area, assisting with mailroom operations coverage due to absences, vacations, or business needs.

Job Duties and Responsibilities

• Receive, sort, and distribute incoming mail and packages to designated recipients or pickup locations.
• Manage outgoing mail processes, including preparing, labeling, and applying appropriate postage.
• Handle customer-facing mail pickup, including verifying recipients and providing excellent service.
• Perform shipping and receiving duties, including processing deliveries and maintaining accurate tracking.
• Maintain logs and records for incoming/outgoing mail, shipments, and related activities.
• Track and manage inventory of mailroom supplies.
• Respond to customer inquiries regarding mail, packages, and delivery status.
• Ensure accuracy and organization in all mail distribution processes.
• Coordinate mail and package deliveries within the facility or across buildings as needed.
• Perform basic troubleshooting of mailroom equipment (e.g., postage meters) and escalate issues when necessary.
• Maintain a clean, organized, and efficient mailroom environment.
• Deliver packages or materials to designated locations within or between buildings.
• May travel between customer buildings to support mail operations.
• Support additional mailroom-related duties as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED required
• 12 years of experience in mailroom, shipping/receiving, or related operational support preferred
• Basic computer skills, including Microsoft Office Suite
• Valid driver's license may be required depending on site needs

Knowledge, Skills, and Abilities

• Knowledge of mail handling, shipping/receiving, and distribution processes
• Strong attention to detail and accuracy in sorting and tracking mail
• Excellent customer service and communication skills
• Ability to work effectively in a team environment
• Ability to follow instructions and established procedures for mail delivery
• Basic problem-solving and organizational skills
• Ability to manage multiple tasks in a fast-paced environment

Working Conditions, Mental and Physical Demands

• Frequent handling of mail, packages, and shipping materials
• Exposure to paper handling and minor hazards such as paper cuts
• Regular standing, walking, bending, and lifting (up to 50 lbs.)
• Movement between buildings may be required
• Regular interaction with customers, employees, and vendors
• Ability to work under deadlines with high accuracy
• Schedule flexibility may be required, including occasional overtime

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Info

• Job Identification 7715
• Job Category Service Delivery
• Degree Level High School Graduate
• Job Schedule Full time
• Locations Charlotte, NC, United States
• Driving requirements Personal Vehicle
• Relocation Option Relocation not available
• Sign-on Bonus No