Information Services Supervisor - UI Health, Patient Access

Responsibilities Interviews, trains and supervises staff including delegation and assignment of work; scheduling of staff and work deadlines; coordination of staffing and work assignments to fulfill requirements of programs and performance management of staff. Reviews and submits staff payroll. Coordinates routine purchasing of supplies including pricing, purchase requests and follow-up as required. Acts as an information resource to external agencies and visitors about the University in general, as well as providing specific information pertaining to the departmental relationships and functions. Provides written materials related to program services as requested/needed. Collects and consolidates program utilization data in compliance with departmental requirements. Coordinates the use of various databases to collect, analyze and report information. Performs quality audits, reports results. Investigates registration errors. Interacts with Patient Accounts and professional billing services regarding billing and registration issues. Conducts tours for visiting regulatory and network agencies/providers, as well as other visitors. Assists with unit budget preparation, justification, and management (including data entry & reconciliation). Assists with the development and implementation of departmental policies and procedures. Assists with problem identification and resolutions that affect interdepartmental or interagency communication and coordination. Assists with quality improvement initiatives. Recognizes needs, physical characteristics and behaviors of a variety of age groups of patients treated. Performs other related duties and participates in special projects as assigned. Minimum Qualifications Any one or combination totaling four (4) years (48 months) from the categories below: College coursework in any field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) Progressively more responsible work experience requiring organizing, assigning, and coordinating the work of others and disseminating information effectively. Preferred Qualifications Supervisory experience in hospital or clinic patient registration Epic Experience This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid Time Off, and Tuition waivers for employees and dependents. Location: Chicago, IL USA Work Schedule: Monday - Friday, 7.5 hours Shift: Days Employment Type: Full Time Equivalent (FTE) 1 Posting Close Date: June 5, 2026 Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and veteran status, and complies with all applicable state and federal employment mandates. The university provides accommodations to applicants and employees. Request an Accommodation. #J-18808-Ljbffr University of Illinois Chicago