Order Fulfillment Associate
Virtual Vocations Inc
Supporting the Order Fulfillment Team, the full-time Order Fulfillment Associate will process routine requests related to scheduling, shipping, and invoicing while working remotely in the contiguous United States. Key responsibilities Claim and resolve standard cases from the Order Fulfillment queue within service level agreements (SLA) Manage routine line-item requests, including scheduling, shipping, and invoicing Communicate directly with requesters and clients until cases are fully resolved Required qualifications 1+ years of experience in project support, sales support, customer service, or a related client operations role Proficiency in Salesforce Cases/Queues and Microsoft Office applications Strong organizational skills and ability to deliver superior customer service Sound judgment on when to escalate issues versus resolving them independently Ability to adapt to varying workload volumes and collaborate effectively with team members
Vacancy posted 3 days ago
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