Front Desk Receptionist

Front Desk Receptionist

D&S Automotive was founded in 1977 and has since grown to become a leader in Northeast Ohio collision repair and automobile restyling. With five locations total, two in Mentor, one in Chardon, one in Elyria and one in Kirtland, the company is locally owned and headquartered in Mentor, Ohio. D&S Automotive's unrivaled customer experience and attention to detail has earned them a reputation in the community for its award-winning service, quality customer care and community involvement.

The Receptionist is responsible for answering calls, relaying them to the appropriate department, and greeting in-person customers. The position plays a key role in delivering on D&S' promise of exceptional customer experience.

This is a full-time opportunity that works during the 7:45 am - 5:30 pm time frame, Monday through Friday. We offer competitive compensation, as well as medical, vision, dental, PTO, continuing education opportunities, Paid Holidays, and 401K plan. The Receptionist will report to the Collision Center Manager and pay will commensurate with the chosen candidate's experience.

Essential Job Functions:

• Answer and direct phone calls to the appropriate person, department or location
• Provide basic information in-person and over the phone
• Greet all in-person customers with a friendly demeanor
• Assist with the coordination of customer rental cars
• Maintain safe and clean reception area, including showroom pens and marketing materials
• Maintain and keep inventory of coffee, water and bathroom supplies in customer waiting area
• Order office supplies and keep inventory of stock
• Assist Collision Center Service Representative with preparing vehicle drop-off files and work authorization forms
• Assist the Accessory Department by sending out Google Review requests
• Assist customers with tows
• Assist staff with company-hosted events as assigned
• Other duties and special assignments as assigned

Minimum Requirements:

• 2+ years of related experience
• Experience handling multiple lines at once preferred
• High School diploma or equivalent
• Valid driver's license and ability to pass background and credit check
• Ability to handle confidential information
• Punctual and dependable attendance
• Familiarity with Microsoft Office Suite

Characteristics Sought:

• Excellent verbal communication skills
• Professional attitude and appearance
• Friendly, outgoing personality
• Exceptional organization and multi-tasking skills

D&S Automotive is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.