Service Manager

Job Description

Job Description

About Us
At Southeastern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we do—and we're looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus.

What You'll Do
As our Service Manager, you'll be the front line of our service department—leading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly.

Your Day-to-Day Might Look Like This:
Leadership & Team Management

Lead and mentor a team of Service Technicians

Run effective meetings, track performance, and make sure training requirements are met

Handle scheduling, time management, and safety programs

Foster strong cross-departmental communication

Customer Service Excellence

Greet customers and actively listen to their concerns

Keep customers informed about service timelines, updates, and repairs

Ensure every interaction exceeds customer expectations

Scheduling & Workflow Coordination

Assign work to techs based on skillset and availability

Reduce downtime and ensure efficient task allocation

Communicate job status updates with customers and team

Documentation & Invoicing

Maintain detailed service records and equipment histories

Create work orders, estimates, and invoices

Ensure standards like 3C and Machine Service Protocols are followed

Parts & Inventory Oversight

Partner with the parts team to secure necessary components

Track supply usage, reorders, and returns

Ensure parts are properly billed or returned

Accountability & Metrics
You're the go-to person for key service department goals:

Days to Close

Department Revenue vs. Budget

Performance Reviews

Labor Efficiency & 5S Standards

What You Bring to the Table
High school diploma or equivalent (technical training is a plus!)

Prior experience in construction equipment service or a related industry

Strong leadership, customer service, and communication skills

Working knowledge of parts, service processes, and inventory systems

Ability to lift/move up to 50 lbs occasionally

Valid driver's license; willing to become forklift certified

Bonus Points If You…
Thrive in fast-paced environments

Love solving problems and improving systems

Are comfortable juggling tasks, people, and priorities

Travel Requirements
Minimal—less than 10% annually. May vary during initial training.

Why Southeastern?
Because we're not just offering a job—we're offering a place where you can grow, lead, and make a difference. You'll work with a team that values innovation, supports professional development, and celebrates wins big and small.

Equal Opportunity Employer
We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Ready to Help Our Customers Win?
Apply now and take the next step in your career with Southeastern Equipment!

SERVICE ADVISOR

Southeastern Equipment is a FULL SERVICE EQUIPMENT dealership from parts to service to sales and rents, we do it all.  Southeastern is GROWING so opportunities for promotion are endless. 

Service Advisors must be organized, excellent at multi tasking, and skilled communicators!

• Quoting: records, reports and standard procedures 
• Time management: service, inspections, testing and warranty 
• Shop and tool inspections
• Understands and explains factory service and maintenance schedules
• Periodically evaluates the performance of the service department with respect to company plan 
• Works well with parts personnel and sees that proper procedures, records, and reports concerning parts for service are in order and communicated appropriately
• Recommends the purchase of service vehicles; maintains the fleet and supervises the efficient use of vehicles in the performance of service work. 
• Administrative duties such as preparing reports, estimates, and forecasts; maintains warranty records; initiates campaigns designed to increase the profit of the service department
• Oversees  a shop of approximately 3-5 service technicians
• Completes paperwork with regards to billing, and warranty

Qualifications:

• Service advisor or warranty administrator experience is preferred
• The ability to use multiple software programs and toggle between windows is a MUST
• Must have the ability to work with manufacturers, vendors, customers and technicians 
• The qualified candidate will demonstrate an ability to manage service operations, scheduling, logistics and communications

Southeastern Equipment is looking for a SERVICE MANAGER to lead our product support team.  We value solid communicators with a customer first orientation to work.  If you understand the importance of product support, excellence and teamwork, we'd like to talk to you!  We are a growth oriented, family owned business with an aggressive plain to double our territory.   Service Manager Job Description 

Effective October 1, 2023 

Service Manager (SM) 

Primary Responsibility Summary 

The Service Manager role encompasses various responsibilities, such as greeting and assisting customers, documenting equipment issues, and ensuring timely issue resolution. Effective communication is crucial, involving explaining service details, gathering feedback, and maintaining clear communication channels. Scheduling duties include managing appointments and efficiently allocating tasks. 

Collaboration with the parts department is essential to ensure necessary components are available, and rigorous inventory management is maintained. Thorough documentation practices, including record-keeping and invoicing, contribute to overall efficiency. Additionally, the Service Manager undertakes various tasks assigned by the Operations Manager to enhance departmental efficiency. 

Lastly, the Service Manager holds leadership, management, and accountability responsibilities for the Service Technicians. 

Reporting Structure 

• Reports to: Operations Manager or ROM 

• Subordinates: Service Technicians 

Travel Requirements 

• May require travel for training or meetings, limited to less than 10% annually. Initial training for onboarding purposes may differ.  

FLSA Classification 

• Exempt 

Metrics Accountable 

• Days to Close 

• Dollars per Tech 

• Service Department Income 

• 5S Service Department 

• Overtime worked vs. Billed 

• 90% Performance Reviews Completed on Time 

Roles and Responsibilities 

Values and Mission

Upholds Southeastern Equipment’s Values, Vision, and Culture. 

  Passion  

We create relationships, not just transactions. 

  Niche

Through high levels of customer experience we provide solutions and expertise to help customers build the future. 

  Core Values

Passionate - We have a steadfast determination. 

• Helpful - We are reliable. 

• Hustle - We have grit and do more than what is required. 

• Human - We treat everyone with empathy and dignity. 

• Customer First - We make sure our customers are cared for first. 

Core Job Functions  

Lead, Manage, and Accountability (LMA)  

• Enforces and follows all policies and procedures. 

• Fosters interdepartmental and interbranch communications. 

• Leading effective routine meetings per company guidelines. 

• Ensuring that all associates obtain and complete the required training. 

• Establishes safety programs within the facility. 

• Managing employee time and HR needs. 

• Follow EOS model where applicable.  

Customer Service   

• Greet and assist customers when they contact the dealership service department. 

• Listen to customers' concerns, document equipment issues, and gather relevant information. 

• Strive to exceed customer expectations by delivering exceptional service and resolving issues promptly.