Patient Access Specialist I

Patient Access Specialist I

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $23.90 - $34.79 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As a Patient Access Specialist, you manage administrative duties related to the patient intake process, adhering to established guidelines and procedures. You serve as a key point of contact for patients, ensuring efficient scheduling, accurate registration, and a seamless, high-quality patient experience.

Every day, you will interact with patients in person and by phone to support check-in and check-out processes, while scheduling, rescheduling, and canceling appointments in alignment with provider guidelines and availability. You will collect and update patient demographic and insurance information to ensure accurate registration and billing, verify insurance eligibility and benefits to reduce claim denials and reimbursement delays, and collect co-pays and applicable payments at the time of service. Additionally, you will process referrals and authorizations according to clinic and payer requirements and respond to patient inquiries with clear, professional communication.

To be successful, you will demonstrate strong critical thinking and problem-solving skills in a fast-paced environment while delivering exceptional, patient-centered customer service. You will maintain a working knowledge of insurance processes, billing practices, and medical terminology, and effectively navigate Epic systems, including scheduling and registration tools. Success also requires the ability to manage multiple tasks with a high level of accuracy and attention to detail, along with clear communication and effective collaboration with patients, providers, and care teams.

Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An incumbent may also schedule for special projects (e.g. Healthgrades; Seven Corners virtual visits etc.) as assigned.

Flexible work schedule with excellent opportunity for growth. Monday-Friday, 9:30am-6:00pm with occasional weekends required.

Job Requirements

• One year of customer service work experience is required.

Preferred

• Healthcare environment experience is strongly preferred.