Field Service Technician (Power Tools) - Morristown, NJ

What You Will Do: As a Field Service Technician providing support for our Power Tools, you will spend the majority of your time in four key areas: Traveling between hospitals based on assignment of service requests. Troubleshooting and resolving customer and product issues. Building positive relationships with Stryker customers, peers, and internal partners. Documenting service results to maintain accurate quality records. The environment and culture for this role is fast‑paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays and some weekends traveling, be capable of communicating with our customers, and have strong documentation skills. Work Flexibility Field-based. Who We Want: Self‑directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. Independent navigators: People who operate effectively in unclear or evolving situations, who take ownership, adapt quickly, and confidently move work forward without complete information. Collaborative partners. People who build and leverage cross‑functional relationships to bring together ideas, data and insights to drive continuous improvements across the business. Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues. Goal‑oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. Meticulous documenters. Detail‑oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations. Highly proficient Microsoft Office users. People who leverage tools like Excel, PowerPoint, Outlook, and Word to work quickly, accurately, and productively, minimizing rework and maximizing impact. Knowledge & Skill Requirements Openness to work with or around bio‑hazardous materials and wear provided PPE. Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need. Strong interpersonal and communication skills. Ability to work independently in a fast‑paced environment and often stressful working conditions. Highly organized and able to prioritize tasks. Ability to perform independently in high‑pressure environments while remaining self‑motivated, self‑reliant, and effective with minimal supervision. Experience with highly sensitive customer interactions and an understanding of the importance of customer relations. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Strong time management skills, ability to manage multiple functions and adhere to daily deadlines. Ability to exert up to 75lbs of force occasionally and/or up to 20lbs of force to continuously move objects. Ability to remain standing and/or walking for an extended period of time. Maintain professional appearance, work ethic, and attitude required by Stryker and our customers. Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc. Excellent teamwork, coordination and collaboration skills. Qualifications / Work Experience Minimum of 3 years technical service or equivalent experience preferred. Bio‑medical equipment maintenance, repair and installation experience preferred. Proficient with Microsoft Office and ability to learn company software. Must be able to explain and generate detailed guidelines and procedures. Adhere to HIPAA and other related patient confidentiality policies and procedures. Valid driver’s license with good driving record. Employees and new hires that require access to customer accounts may need various vaccinations as an essential function of their role. Education / Special Training Required High School Diploma or GED required. University or formal technical training preferred. What You Will Get Company vehicle for business use Medical, Dental, Vision, and Prescription Drug Insurance Tuition reimbursement Matching 401(k), plus opportunity for a discretionary contribution Paid Vacation/Sick Time Basic life, AD&D and supplemental life insurance Short‑term and long‑term disability insurance Employee Assistance Program Wellbeing program with incentives Discounted employee stock purchase plan Career path opportunities in engineering, project management, sales, and leadership Travel Percentage: 30% Pay rate will not be below any applicable local minimum wage rates. United States of America Pay Ranges US20: $33.62 - $46.50 USD hourly Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short‑term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts may be required to obtain various vaccinations as an essential function of their role. #J-18808-Ljbffr