Barista

Description

Barista responsibilities include educating customers on our menu, making recommendations based on the customer's preferences, taking orders, up-selling special items, and keeping the facility clean and stocked. To be successful in this role, a barista should have customer service skills, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable (while experience is not required, it is preferred).

Ultimately, the barista ensures an excellent experience for our guests.

First Priority - Customers:

• Immediately greet customers as they arrive

• Engage customers before taking orders (i.e. “How are you today?”)

• Educate customers on menu items and answer any questions they ask

• Discern customer's preferences and make recommendations accordingly, potentially up-selling

• Take orders while paying attention to details (i.e. preferences of roast, dairy and syrup)

• Receive and process payments (cash and credit cards)

• Serve prepared food, like cookies, pastries and muffins

• Prepare and serve beverages following recipes

Second Priority - Between Customers:

• Keep the bar area and equipment clean

• Brew drip coffee as needed

• Maintain an empty dirty dish bin

• Wash and put away dishes in the kitchen

• Fill the drinking water container, mason cup tray, and buffet items

• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor

• Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise

• Complete tasks on the checklist (for the appropriate shift) with initials by completed tasks, working ahead to ensure completion before the shift is over.

• Complete daily tasks as possible (first shift), and complete before end of day (second shift)

• If there is time and it is appropriate, complete items on the next shift's checklist

• If the above is complete, ask your manager for something to do

• Notice if equipment operates properly and report any maintenance needs

• Comply with health and safety regulations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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