Affiliate Support Representative

Affiliate Support Representative

The Affiliate Support Representative at Marmic Fire & Safety serves as a key liaison between affiliate partners, internal branches, and the accounting team. This role supports affiliate and national account operations by coordinating service activity, responding to partner inquiries, resolving billing and payment issues, and processing accounts payablerelated transactions. The Affiliate Support Representative ensures accurate documentation, timely payments, and a high level of service while supporting operational and financial workflows across the organization.

Core Responsibilities

• Serve as a primary point of contact for affiliate partners and assigned accounts.
• Coordinate communication between customers, branches, and internal teams.
• Assist with resolution of service, billing, and payment-related issues.
• Coordinate with branches on work orders, dispatches, and service follow-ups.
• Support operational tracking and documentation.
• Review and process invoices for accuracy and approval.
• Perform invoice matching and ensure compliance with payment terms. Reconcile vendor statements and resolve discrepancies.
• Assist with 1099 tracking and month-end close activities.
• Maintain organized records and documentation.
• Support additional accounting or affiliate-related projects as needed.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in account support, accounting, or administrative roles.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and Google Workspace.

Preferred Qualifications

• Experience with accounts payable or national accounts.
• Undergraduate degree in Business or Accounting preferred.
• Spanish fluency preferred.

Benefits & Perks

• Paid weekly.
• Tele-health services if healthcare coverage is elected.
• 401K plan with up to a 4% company match.
• Medical, dental and vision insurance effective the first of the month following your start date.
• Employee ownership program.
• Accrual of up to 13 days of paid time off (PTO) in your first year.
• 7 paid holidays.
• Company uniform allowance.
• All necessary tools and equipment to perform the job.

Who We Are

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we've expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we've built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.

Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and moreprotecting lives and property every step of the way.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.