SERVICE ADMINISTRATOR

Cutter Aviation Excellence in Aviation since 1928

As the leading aviation services provider in the Southwestern United States, Cutter Aviation's success is powered by our people. We value hard work, reward exceptional service, and are committed to building long-term careers by supporting our employees every step of the way.

Position Summary:

The Service Administrator reports directly to the General Manager-MRO and is responsible for handling all administrative duties within the shop to include opening/closing work-orders in company production control system (Corridor). Position is also responsible for creating work order invoices and ensuring that invoices are accurate.

Key Duties and Responsibilities:

• Ensure internal bills are paid.
• Responsible for wire transfers.
• File work orders when completed.
• Opens and closes aircraft work orders.
• Create purchase orders and send to vendors.
• Answer phones and dispatch to correct personnel.
• Complete and ensure accurate employee payroll time.
• Shipping, receiving, stocking, and counting inventory.
• Generate weekly update reports for Aircraft Services Manager.
• Ensure work orders are properly billed and paid in a timely manner.
• Driving of passengers and or crew members on and off airfield to designation e.g., main airport, aircraft, etc.
• Position has significant contact with customers and vendors either in person, on the telephone or through e-mail. Therefore, a positive and professional image is required as the Service Administrator, many times, represents our customers/vendors first impression of our company.
• Other duties as required.

Benefits Available with employment: Medical, Dental, Vision and Supplemental Plans

Knowledge Required:

• Experience with aviation maintenance software a plus.
• Prior experience working at a Repair Station, preferred.
• Detail-oriented and be able to multi-task in fast-paced environment.
• Prior experience working at an FBO (Fixed Base Operation), preferred.
• Excellent customer service, organizational, and communication skills required.
• Ability to arrive early or stay late as workload dictates, including an occasional Saturday if needed.
• Excellent inter-personal skills required. Position has significant interaction with our customers and vendors, including new aircraft/engine manufacturers.

Job Specifications:

• High school diploma or equivalent
• Possess a valid driver's license and a have clean driving record.
• Able to pass a background check.
• Ability to pass a drug screening test.
• Ability to lift up to 50 pounds.

Ideal Candidate Will Have The Following Work Styles:

• Attention to detail.
• Persistence in the face of obstacles.
• A willingness to take on responsibilities and challenges.
• Being reliable, responsible, and dependable, and fulfilling obligations.
• Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Guiding oneself with little or no supervision and depending on oneself to get things done IAW acceptable techniques and methods.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations.
• Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
• Results oriented Proven ability to achieve goals. Follows through and meets deadlines; Strong organizational, multi-tasking and time management skills; Strong problem-solving and analytical skills.
• Communication Oral Communication speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication Writes material in clear concise terms.