Specialized Referral Application

Case Manager/Family Coaching/Recovery Coaching Description

Overview: The case manager/recovery coach assists in clients' care by developing, monitoring, and evaluating care plans and progress, coordinating an interdisciplinary team, and monitoring clients' improvement. Case managers will coordinate care for clients with a range of behavioral health issues including substance use disorders, mental health issues, eating disorders, issues affecting those on the autism spectrum, mood disorders, and personality disorders. The case manager will act as a liaison between the client/family and treatment personnel to ensure prompt and effective care. The case manager will also communicate progress and observations to both Intent Clinical team members and non-Intent Clinical treatment providers. Case managers will meet clients in the community or home setting to perform actions necessary to meet their mental health, social, and financial goals.

Job Responsibilities:

• Participating in initial consults and writing corresponding consult reports.
• Completing biopsychosocial assessments on clients.
• Reviewing past treatment records and contacting clinical providers.
• Coordinating and helping to complete a comprehensive consultation addressing the client's educational, vocational, recreational, and social needs.
• Clinical: defining what clinical services will be accessed and how frequently. Facilitating efficient communication between treatment team, client, and family coach.
• Educational: assistance in selecting a school program. Supporting a client's school plan, including class selection, connections, and school-based resources (i.e. tutoring and counseling).
• Vocational plan: assessment of vocational interests, short-term support for finding and keeping a job and long-term planning towards career goals.
• Recreational plan: discovery of clients' interests in cultural, sports-related, and artistic pursuits. Connections to appropriate resources.
• Social: developing skills to pursue healthy behaviors and assistance in cultivating a positive support network.
• Independent living skills: creation and monitoring of a budget, assistance with time management and other basic living skills as needed.
• Creating short and long-term client goal plans; daily documenting of progress.
• Meeting with client 1-5 times per week in the community or home settings to monitor client progress, with follow up calls as appropriate.
• Providing connections to endorse community resources, treatment options, peer counselors and AA companions as appropriate.
• Providing observed in-home drug testing and Soberlink monitoring if appropriate.
• Emergency support, on-call availability, and client transportation as needed.
• Family coaches will engage in many of the roles above but will provide support and consultation exclusively to the client's family system/system in order to best support the caregivers' needs and goals/objectives as they relate to their loved one and overall self-care.
• Additional duties will be assigned as deemed appropriate.

Minimum Requirements:

• At least one year of direct care experience as a recovery coach, therapist, social worker or similar role.
• A minimum of a bachelor's degree or equivalent.

Employer Services Coaching Description

Overview: The Employer Services coach provides remote support to the workforce of contracted Employers by scheduling collaborative meetings to discuss and process topics that include but are not limited to work/life balance, self-care, relationship dynamics, and pandemic stress.

Job Responsibilities:

• Conduct 1-1 wellness coaching sessions with employees.
• Help employees assess their current physical and emotional needs while also supporting them to set goals for what they want to achieve in their overall wellness and health.
• Create materials and participate in webinars throughout the company on a variety of wellness topics including work/life balance, effective communication, processing grief, anxiety, self-care, etc.
• Support diversity networks throughout the company in a variety of ways (e.g., share wellness tips, facilitate book clubs, lead small group calls)

Minimum Requirements:

• At least one year of direct care experience as a recovery coach, therapist, social worker or similar role.
• A minimum of a bachelor's degree or equivalent.

Therapeutic Live-In Coach (Companion)

Overview: The therapeutic companion assists clients' care by providing 24/7 support, developing, monitoring, and evaluating care plans and progress, coordinating an interdisciplinary team, and monitoring clients' improvement. Companions will provide care for clients with various behavioral health issues, including substance use disorders, mental health issues, eating disorders, issues affecting those on the autism spectrum, mood disorders, and personality disorders. The companion will liaise between the client/family and treatment personnel to ensure prompt and effective care. The case manager will also communicate progress and observations to Intent Clinical team members and non-Intent Clinical treatment providers. Therapeutic companions are most often 24/7, live-in support with our clients, but this can vary depending on the case and client's needs/preferences.

Job Responsibilities:

• Coaching and crisis management for individuals in mental health and/or substance use recovery
• Providing exposure to positive activities in the community
• Modeling healthy and therapeutic boundaries.
• Modeling healthy coping and daily living skills.
• Providing psychoeducation related to the client's diagnoses, substance use, and medication management.
• Observation of the client's behaviors (i.e. dietary, sleep, leisure, etc.)
• Facilitating efficient, courteous, and respectful communication between treatment team, client, client's family, companion supervisor, and family coach.
• Input detailed case notes in a timely manner.
• Educational plan (as appropriate): assistance in selecting a school program by supporting a client's school plan; including class selection, connections, and school-based resources (i.e. tutoring and counseling).
• Vocational plan (as appropriate): assessment of vocational interests, short-term support for finding and keeping a job and long-term planning towards career goals.
• Recreational plan: discovery of clients' interests in cultural, sports-related, and artistic pursuits.
• Social: developing skills to pursue healthy behaviors and assistance in cultivating a positive support network.
• Independent living skills: creation and monitoring of a budget, assistance with time management and other basic living skills as needed.
• Creating short and long-term client goal plans; daily documentation of progress.
• Providing connections to community resources, treatment options, peer counselors, and AA/self-help meetings.
• Providing observed in-home drug testing and SoberLink monitoring (as appropriate).

Minimum Requirements:

• At least one year of direct care experience as a recovery coach, sober companion or similar role.

Aging Care Manager

Summary: As the Aging Care Manager, you are responsible for assessing, planning, coordinating, and monitoring the care and support services for elderly clients. Your role involves working closely with clients, their families, and other healthcare providers to ensure the highest level of care and support. You have a strong background in gerontology, social work, nursing, or a related field, and possess excellent communication and problem-solving skills. You will meet clients in the community, remotely, or in the home setting to perform actions necessary to meet their needs and goals. You are comfortable with a flexible work schedule and being assigned cases on an as-needed basis. You are a compassionate gerontology professional seeking to make a meaningful impact on the lives of your clients. You are knowledgeable about elder care and have client-facing experience. The ideal Aging Care Manager candidate is adept at working independently while also thriving with supervision and guidance.

Job Responsibilities:

• Client Assessment and Care Planning:
  • Conduct comprehensive assessments of clients' physical, emotional, social, and environmental needs.
  • Develop individualized care plans based on assessment findings, client goals, and family input.
  • Monitor and revise care plans as needed to address changing needs and circumstances.
• Care Coordination:
  • Coordinate and facilitate communication between clients, families, healthcare providers, and other support services.
  • Arrange for necessary medical, social, and personal care services, including home health care, transportation, and meal services.
  • Advocate for clients' needs and