Contact Center Associate

Pay Range The target pay range for this position is $21.78–$26.63 per hour, with a full range of $21.65–$31.44 per hour. Incentive compensation is performance‑based and varies by role. Benefits 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match Responsibilities As a Contact Center Associate, you will manage 70–100 inbound calls per day, resolve member inquiries, document interactions, and meet performance metrics for quality, productivity, and satisfaction. Deliver high‑quality, empathetic service aligned with call quality standards and key performance indicators. Resolve member inquiries and escalations using sound judgment and creativity. Adapt across multiple credit union functions while leveraging 15–20 systems daily to research and resolve member questions. Meet performance standards for schedule adherence, attendance, and process procedures. Identify opportunities to enhance the member experience. Location Candidates must reside in Washington, Oregon, or Idaho. Work Schedule Remote training: Monday–Friday, 8:00 AM – 4:45 PM PST. Post‑training shift availability: Monday–Friday, 7:00 AM – 7:30 PM PST; Saturday, 9:00 AM – 1:30 PM PST. Schedules are based on business needs; 30‑day notice provided for shifts outside the bid. Qualifications High School Diploma + 1 year of customer service experience, or Bachelor’s Degree. Minimum 2 years of customer service experience required. Preferred 1 year of contact center experience. 1 year of financial institution experience. Ability to work a flexible schedule, including evenings and weekends. Comfortable in a high‑volume, metrics‑driven environment. Successful completion of in‑house training program after hire with no missed training sessions. Ability to manage multiple priorities and handle escalated calls with professionalism. EEO Statement BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. #J-18808-Ljbffr BECU