Patient Care Representative

Patient Care Representative

We are seeking a patient care representative that is detailed oriented and customer focused to join our award winning ophthalmology practice. As a valued member of our practice, you will play a vital role in ensuring exceptional patient care and smooth clinic operations. Some travel between our Monmouth County locations may be required.

Responsibilities:

• Extend a warm greeting to patients, ensuring their experience is positive and comfortable.
• Handle incoming calls with professionalism, taking messages, and providing accurate information as needed.
• Efficiently manage patient check-ins and check-outs, ensuring a seamless process from start to finish.
• Coordinate appointment scheduling and confirmations, maintaining accuracy and timeliness.
• Verify insurance eligibility and update patient information.
• Collect co-pays and patient payments with precision and courtesy.
• Utilize our electronic health record (EHR) system effectively to maintain accurate patient records.
• Obtain referrals and prior authorizations, ensuring timely access to care.
• Manage confirmation calls and patient recalls supporting continuity of care.
• Other duties as assigned.

Qualifications:

• Strong interpersonal skills with a friendly and professional demeanor.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computer systems and electronic health records.
• Prior experience in a medical office or customer service role preferred.
• Ability to adapt and thrive in a fast-paced environment while maintaining a positive attitude.
• Knowledge of medical terminology, insurance processes, and scheduling procedures is a plus.
• Bilingual preferred.

High school diploma.

Work Schedule:

8:30am-5:00pm; flexibility is key, with occasional availability required on Saturdays and evenings.

About Us:

At Atlantic Eye Physicians, we're not just a team; we're a family dedicated to excellence in eye care. As a leading provider of comprehensive eye health services, we pride ourselves on our commitment to patient-centered care and professional development.

Why Choose Atlantic Eye Physicians?

• Voted best eye care clinic in Monmouth County – three years in a row!
• Voted best place to work in 2025.

Compassionate care: We prioritize patient well-being and lasting relationships.

Leading technology: Work with cutting-edge equipment and innovative treatments.

Team collaboration: Join a supportive team of professionals from diverse backgrounds.

Continuous development: Grow your skills with ongoing training and career advancement opportunities.

Company Benefits:

• Competitive salary to match experience and contributions.
• 401(k) retirement savings plan with employer match.
• Comprehensive medical, vision, and dental insurance plans.
• Paid holidays and vacation days.
• Employee discounts.
• Professional development and career advancement opportunities.