Director of Loan Closing & Fulfillment

$178.07k - $284.46k

Full-time

South State Bank

Role Description

The Director of Loan Closing leads all loan closing operations for SouthState Bank, overseeing a multi-state team responsible for the accurate, compliant, and timely preparation, review, and funding of commercial and consumer loan packages. This position is essential to delivering superior experience to our banking partners and customers at every stage of the loan closing lifecycle — ensuring that closings are executed with precision, urgency, and a commitment to service excellence that strengthens banker relationships and builds lasting customer trust. The Director drives continuous process improvement and the adoption of automation and artificial intelligence technologies to transform Loan Closing into a high-performing, technology-forward department capable of scaling with the bank's growth.

Leadership & Operational Management: Direct and oversee all loan closing operations across commercial and consumer loan closing teams spanning multiple states (SC, FL, GA, AL, NC, TN, TX, CO).
Superior Service Delivery to Bankers & Customers: Champion a culture of exceptional service to banking partners, Branch Personnel, and customers throughout the loan closing lifecycle.
Process Improvement & Automation Transformation: Lead a forward-looking strategy to improve processes and expand automation within Loan Closing.
Regulatory Compliance & Quality Control: Ensure all loan closing activities are conducted in full accordance with applicable federal and state regulations and internal bank policy.
People Leadership & Talent Development: Recruit, develop, and retain a high-performing team of approximately 100 professionals across multiple geographic locations.
Strategic Planning & Reporting: Develop and manage the Loan Closing department's operational budget and multi-year strategic plan.
Technology Stewardship: Serve as a key business stakeholder for technology implementations impacting loan closing.

Qualifications

Minimum: Bachelor's degree in Business, Finance, Banking, or a related field required.
Preferred: Master's degree in Business Administration (MBA) or related field.
7–10 years of progressive experience in banking or financial services operations.
Minimum of 5 years in a management or leadership capacity within loan operations or loan closing.
Demonstrated experience managing large, geographically dispersed teams.
Proven track record of leading process improvement, technology implementation, or automation initiatives within banking operations.

Requirements

Deep knowledge of commercial and consumer lending regulations, documentation requirements, and compliance frameworks (TILA, HMDA, CRA, flood, CFPB).
Proficiency with loan origination and closing systems, including nCino, Newgen, LaserPro, DocuSign, and DecisionPro.
Working knowledge of RPA tools (UiPath or equivalent), AI-assisted workflows, and process automation concepts as applied to Bank Operations.

Benefits

Equal Opportunity Employer, including disabled/veterans.

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Vacancy posted 3 days ago

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