Manager Agentic Commerce Strategy and Insights

JOB DESCRIPTION

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Our solutions deliver value to American Express’ Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.

The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Manager, Strategy & Insights will support analytical and strategic efforts for Agentic Commerce Solutions. Reporting to the Director, Agentic Commerce Solutions, this colleague will contribute to research, analysis, and insight development to help inform product strategy, partner decisions, and overall business direction.

RESPONSIBILITIES

• Support analysis of market trends, competitive dynamics, and emerging industry developments
• Support analysis and coordination of strategic partnerships by gathering inputs, conducting research, and assisting in partner evaluations
• Conduct research and develop insights to inform Agentic Commerce strategy and roadmap decisions
• Assist in building business cases, including data gathering, analysis, and supporting materials
• Support partner evaluations by compiling relevant data, market context, and strategic considerations
• Partner with cross-functional teams (e.g., Product, GTM, Risk, Finance) to support analysis and insight development
• Contribute to the creation of presentations, reports, and internal communications
• Support tracking and reporting of key performance metrics and business outcomes
• Help identify risks, opportunities, and areas for further analysis
• Stay informed on industry trends and developments within payments and digital commerce

QUALIFICATIONS

• 4+ years of experience in strategy, partnerships, consulting, analytics, or related roles
• Exposure to or experience supporting strategic partnerships, including research, analysis, or cross-functional coordination
• Strong analytical and problem-solving skills
• Experience working with data to generate insights and support decision-making
• Ability to structure analyses and communicate findings clearly
• Strong attention to detail and organizational skills
• Effective communication and collaboration skills
• Experience in payments, financial services, or digital commerce
• Familiarity with market research, competitive analysis, or business case development
• Interest in emerging technologies and new commerce models
• This role is suited for an analytically driven professional who is building strong problem-solving and communication skills. The ideal candidate is curious, detail-oriented, and eager to learn, with the ability to contribute effectively within a collaborative team environment.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.