Account Manager

Job Description

Job Description

Account Manager
Reports To: Store Manager / Assistant Store Manager

General Purpose
Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise,  and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally.

Essential Duties
Account Management

●      Maintain accounts on your assigned route within company non-renewed standards.
●      Handle non-renewed accounts quickly and follow company procedures for recovery.
●      Keep accurate records of customer accounts, payments, and merchandise.
●      Support company Standards of Operation at all times.

Deliveries, Service & Retrieval

●      Deliver, relocate, service, and retrieve rented merchandise.
●      Make minor repairs when needed; arrange major repairs through the service department.
●      Ensure items, models, and serial numbers match rental agreements before delivery.
●      Protect all inventory and customer products during transport.
●      Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned.
●      Refurbish returned items promptly and prepare them for resale.

Collections & Payments

●      Collect payments during deliveries and home visits.
●      Safeguard collected money while in the field.

Customer Service & Communication

●      Answer calls by the third ring in a friendly, professional manner.
●      Resolve customer issues quickly and respectfully.
●      Follow the Premier Rental Purchase Pledge to provide excellent service.
●      Communicate regularly with customers, coworkers, and management.

Vehicle & Equipment Care

●      Maintain assigned vehicle’s appearance and working condition.
●      Keep the back room clean and organized.
●      Use a hand truck and blankets safely when moving merchandise.

Store Support

●      Assist with receiving new merchandise.
●      Help take and verify customer orders when needed.
●      Support customer and revenue growth goals.
●      Assist with store cleaning and help the team meet daily, weekly, and monthly targets.

Requirements
●      High school diploma, GED, or equivalent experience.
●      Valid driver’s license with an acceptable driving record.
●      DOT certification (if required in your state).
●      One year of customer-service-related experience and completion of training.
●      Ability to lift up to 75 lbs.

Required Skills
●      Strong accuracy and attention to detail.
●      Ability to read, write, and perform basic math quickly and accurately.
●      Good decision-making and problem-solving skills.
●      Ability to follow verbal and written instructions.
●      Ability to handle customer situations professionally.
●      After training, solid knowledge of store products and procedures.

Efforts, Demands, and Conditions
●      Work in changing environments with frequent walking, standing, bending, lifting, and carrying.
●      Must handle multiple tasks, problem-solve quickly, and work under pressure.
●      Extra hours before or after normal business hours may be required.
●      Frequent local travel between stores; attendance at training sessions may be required.
●      Must manage emotional and mental stress while working with customers and coworkers.
●      Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as:

• Dirt, gravel, ice, or uneven ground
• Tight doorways, stairs, wet or slippery surfaces
• Heat, cold, dust, and adverse weather

●      Must drive safely in all weather conditions.

Relationships
●      Frequent interaction with customers, coworkers, and management.
●      Occasional interaction with suppliers and service partners.
●      Must communicate clearly and professionally with supervisors and peers.